Asurion is seeking a talented Content Writer who will be excited about ensuring the content we create brings Soluto’s vision to life. You will team up with designers and other writers to develop content for our database to ensure it’s delivering information to internal Experts efficiently and effectively.  Content databases don’t scare you—in fact they inspire you to strategize how to make them most useful. Learn more about Soluto: https://www.asurion.com/soluto-service/

 
Why Asurion?

Asurion is a $7B company that helps people around the globe balance the interdependence between life and technology. We build products that reach over 300M users through our partners--Verizon, Sprint, AT&T, DoCoMo and KDDI—achieving double digit revenue growth year over year for the past 5 years. 
 

Soluto is one-touch access to a tech expert to solve any technology issue you could ever have.  Unlike traditional support, you don’t have to call multiple numbers, be on hold or bounce around to different people.  From setup and real-time troubleshooting, to discovering all of your devices’ amazing features, our tech experts help you connect, play, stream and get the most out of all of your devices.

 

Asurion has more cutting-edge technology than you can imagine. But at our core, we’re about people. We believe our employees are our greatest asset and invest in their growth through a culture of learning. Our dynamic and rewarding environment ensures that every team member has the opportunity to reach their full potential. 

 
Your Day to Day:
  • Conceptualize, write, edit and organize internal support content that is user-friendly and value-driven
  • Identify gaps in existing content library and create new content based on technical needs
  • Master writing for both an end user and technical support audience
  • Optimize and manage content database with large volume, collaborate with the content team to craft strategy, then execute solutions
  • Brainstorm new content ideas and strategize with managers and designers
  • Monitor and report the performance of content across multiple channels and lines of business
  • Work with designers to create the look and feel for content items and experiment with different mediums (text, video, imagery, etc.)
 

What you’ll bring to the team:

  • Bachelor’s in Journalism, English, or any applicable mass communication discipline is preferred
  • 3-4+ years of experience writing content, including technical support content
  • Strong writing skills and experience with a love for data. Strong familiarity with grammar conventions and Chicago Style
  • Solid background managing large content databases, strategizing and executing database management solutions
  • Ability to roll with the punches and create innovative content for any type of technology
  • Creative and out-of-the-box thinker
  • Quick learner with a solid grasp of technical concepts
  • Understands the user experience and can relate to users
  • Team player, works well with people and open to feedback
  • Background with Word Press; Algolia plus
  • SEO experience
 
Why Asurion?

Simply put, Asurion helps people stay connected. We are a privately held company which enables us to focus on long term customer and client value. As the global leader of connected life services, we provide over 290 million consumers around the world with simple, intuitive technology advice to help them get the most from their devices; support to fix their issues and connectivity crisis, and device protection to ensure they receive a replacement or repair. When a product is missing or simply doesn't work properly, Asurion’s 17,000 employees are focused on solving the problem with people and processes operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider. By partnering with leading retailers, mobile carriers and pay-tv providers, Asurion helps customers enhance their lives through their technology.


PRO01090 | Nashville | Tennessee | US | 2018/11/02

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Confirmed 21 hours ago. Posted 30+ days ago.

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