Customer Operations Representative, Associate



PTC Company Description

PTC (Nasdaq: PTC) is a $1B+ global provider of technology platforms and enterprise applications for smart and connected products, operations, and systems. Our enterprise applications serve manufacturers and other businesses that create, operate and service products. Our award-winning ThingWorx technology platforms help companies achieve a “new reality” in smart, connected things and systems - deriving new value emerging from the “Internet of Things” market. An early pioneer in Computer Aided Design (CAD) software, PTC today employs more than 6,000 professionals serving more than 28,000 businesses worldwide. We are headquartered in Needham, MA.


The Americas


North America



Business Title

Customer Operations Representative, Associate


G&A - General and Administration

Job Description for Advertising Purposes

You will provide support to the Customer Operations’ Team in driving our most important initiatives related to order management for all Indirect New Business. You will support our key initiatives as it relates to connecting with our Partners along with contributing to our customer’s success. You will be part of making these things happen.  

You will be based in Seaport supporting the Customer Operations Team for Indirect New Business Team, a division of excellence under Global Business Operations.  They are a Global Team that works closely with all facets of the GBO, Sales, Partner Sales, and Customer Success.  

Your day to day will include processing indirect transactions, supporting Channel Operations with our Partner’s onboarding and training, assisting Management of daily operational activities within the Customer Operations Team, interacting with our external and internal customers by answering questions and solving problems to build and maintain strong relationship within these groups. Your careful coordination across the different functional teams will enable all kinds of transactions to be closed efficiently and accurately.  

Job Req Number


Why Join Us and Benefits Summary

PTC is a great place to work. Our culture is one of excellence, innovation, empowerment, and caring about our customers, communities, and employees. We have built an action oriented culture of integrity and trust, creating a sense of team spirit at both the departmental and company-wide level. At PTC, we have great employees and know that they are critical to the company’s success.

The Core Values we live by to achieve our success are:

• Customer Success

• Excellence

• Innovation & Empowerment

• Integrity & Professionalism

• Social Responsibility through Shared Value

• Teamwork

• Winning

We are looking to add strong candidates that uphold the PTC Core Values and are eager to grow and develop their careers with us. If you share these values and enjoy a work environment that is fast paced, hands on, and results oriented, then PTC is the place for you.

PTC benefits are among the most competitive in the industry. While your salary is the major component of your compensation, you also receive a competitive benefits package including:

• Retirement Savings Plan with Company Match

• Healthcare and Dental insurance

• Paid Time Off and Sick Time

• Birthday Day-off

• Tuition Reimbursement (Canada, India, Israel, US)

• Holiday Pay

• Employee Referral Program

• Management and Employee Training Development

• Other Regional-specific Benefits

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Read Full DescriptionHide Full Description
Confirmed 10 hours ago. Posted 28 days ago.

Discover Similar Jobs

Suggested Articles

One Step Register
Need an account? Sign Up