Lever was founded to tackle the most strategic challenge that companies face: how to recruit and hire top talent. We’re building the next generation of hiring software that companies like Netflix, Yelp, Cirque du Soleil, Shopify, and Eventbrite rely on to grow their teams. We've rethought the talent acquisition paradigm and are the innovation leaders in our space and looking for the right people to join us as we scale.
Our Technical Consultants lead the charge with our new customers, helping them configure and implement their Lever instance while also bringing innovative best practices to the forefront. You’ll provide recommendations about solutions and advise the most successful ways to shape their processes. We’ll look to you to understand our customers’ motivations and craft an implementation plan and execute--and you’ll be doing this upwards of 30 times per month and identifying ways to maximize your impact, even from afar. Our Technical Consultants sit on-site at our Lever headquarters the vast majority of the time (so leave your suitcase at home!).
You’ll have the opportunity to understand what is arguably the most important function at each company--hiring--and the ability to set up customers for success. You’ll experience what it’s like to truly build something and push our company and business further. You’ll partner with companies to help them grow and scale while also becoming a subject matter expert in all things hiring. You’ll become a product expert and remain incredibly close to our product and also provide invaluable feedback to our product team that will influence our product direction as well as your own work with customers. If you’ve ever wondered about how talent teams function or if you’ve desired to be closer to product innovation, this is the job for you.
The best part is that you won’t do any of it alone. You’ll be working alongside other seasoned members of the team who have helped build and grow the Customer Success function at Lever. The team will share best practices and provide advice while you’re onboarding, and then the torch will be passed to you as you become the go-to for mentorship of new team members!
THE SKILL SET
- 3-5 years of experience onboarding/implementing customers onto a technical platform
- Excellent project management skills; the ability to manage many diverse workflows and implementations at once
- The ability to interact with technical teams and run discovery processes; interact with internal teams to create a direct product feedback loop with the customer
- Experience working with enterprise clients (1,000+ employees) and cross-functional stakeholders
- Experience consulting clients and creating implementation strategies to address their business objectives
- Proven ability to creatively problem-solve in ambiguous environments
IS THIS ROLE NOT AN EXACT FIT?
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THE LEVER STORY
Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We participated in Y Combinator in summer 2012, and since then have raised $73 million. As the applicant tracking system of choice for Netflix, Eventbrite, ClearSlide, change.org, and thousands more leading companies, Lever means you hire the best by hiring together.
We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Take an inside look into life at Lever.