Cisco's Customer Experience (CX) organization is one of Cisco’s fastest growing teams. The ASEAN CX Customer Delivery team is looking for top talent to lead business critical capabilities that will redefine success for Cisco and our customers.
Are you passionate about driving customer success? Ensuring that customers realize their business goals is the charter of the Cisco services team. As a leader of a focused service delivery function you will influence, inspire and lead the business strategy, customer relationship and delivery teams.
This is a key customer facing role. You will lead and champion the larger Customer Experience organization in the country. You will interface and partner with the country Sales team to drive customer outcomes and develop the Cisco services business. You will also use a matrix organization of Sales, Engineering and other Customer Experience regional and global teams. This role is primarily focused on the delivery of services within Singapore. You will also be called upon to lead initiatives across the ASEAN theater and APJC region.
You are a self-starter, able to structure, prioritize and drive customer conversations. You are comfortable in handling sophisticated client dynamics and are capable of aligning teams around a common set of objectives resulting in an ability to deliver outstanding results.
You are a team leader and builder, able to energize a diverse and high-performance team around you to achieve exceptional results in a multi-cultural and diverse environment.
You are a significant decision maker, able to take rapid calls to drive high-impact outcomes.
You are proactive and always stay ahead of the customer's needs and requirements.
You are an excellent communicator: excellent verbal, written and presentation skills, able to digest translate and simplify complex data, brief and to the point, with an ability to effectively influence customers at C-suite level, peers and senior management.
While not necessary the expert, you are able to hold a technical discussion at an executive level and know when to pull in the necessary expertise to contribute to the client.
Experience in Managing Transformation, how to develop and manage complex delivery engagements
Experience leading cross-functional teams. Proven capability to rapidly ramp-up a highly effective services delivery team.
Experience in mentoring peers and teams in a professional services practice.
Financial Acumen - understand finance and P&L process and standards
10-15 years industry experience
Knowledge of Cisco’s portfolio and customer industry, IT and vertical is an advantage.
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.
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