Service / Customer Operator

CarMax

Industry
Responsibilities
Workhours

Home  /  Job Search Results  / Job Description JOB DETAILS Service/Customer Operator Customer Service Omaha, NE • 08/25/2015 • Full Time Apply Share Keep Me In Mind Back to Search Results Description: Un d er g e n e r a l sup e rvisi o n, deliver exce p tional c u sto m er s e rvice by su p porti n g the ServiceD e partm e nt by ass i sting c u stom e rs o nthe phone an d in person b efore, d u ringand afterser v ice/r e pa i r pr o c e s ses. Principle Duties andResponsibilities: · Answer all i n comi n g s e rvice cal l s in a prompt and f r i e ndly mann e r, disp l aying a p pro p riate to n e of voice a n d empathy thr o ugh o ut the e n tire c u stom e rinter a ction. · Assist Customer Advisors/Service Consultants with customers when needed. · Answer basic service department questions, schedule service appointments, route customers’ calls. · Provide written messages to the responsible party in a timely manner. · Complete reminder calls for customers scheduled for an appointment · Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments · Contact customers with Repair Requests to schedule appointments · File repair orders and all supporting documentation daily. · Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines. · Ensure the loaner log and dealer tags are always in compliance with audit requirements. Job Specifi c ation s : · Accountable to Associate 1 Competency Model · Demonstrate exceptional interpersonal, communication, and customer service skills. · Demonstrate exceptional telephone etiquette and active listening skills. · Execute Retail Service Standardized Work · Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. · Maintain or exceed the CarMax guidelines for customer satisfaction. · Read, interpret and transcribe data in order to maintain proper records. · Intermediate computer skills including spreadsheet knowledge. · Successfully work with associates in other departments within the store. · Perform multiple duties in a high-energy, fast-paced working environment. · Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone. · Stay current in CarMax provided training in all areas of the Service process. · Possess intermediate computer skills WorkingC o nditions: · Primarily indoor environment; may include working at times in noisy conditions. · May require sitting or standing for extended periods of time. · Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days. · Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas. Apply RELATED JOBS desktop Business Office Associate (part-time) Milwaukee, WI Read More > Business Office Associate Garland, TX Read More > Business Office Associate Brooklyn Park, MN Read More > Business Office Associate (part-time) Glencoe, IL Read More > Business Office Associate (part-time) Savannah, GA Read More > Business Office Associate (part-time) Charlotte, NC Read More > Go to the first page Go to the previous page 1 2 3 4 5 6 7 8 9 10 ... Go to the next page Go to the last page 1 - 6 of 136 items

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Confirmed 18 hours ago. Posted 30+ days ago.

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