Social Media Customer Support Associate


Who we are

TransferWise was founded in 2011 with a clear mission: Money without borders - so people and businesses can send and receive any currency effortlessly, whenever, wherever.

Sure, the heart of what we do is international money transfer. And we’re committed to making it instant, convenient and fair for millions of people, all over the world. But we’re growing our other products and our teams at an exciting pace. And we’re looking for the very best to jump on board.

What it’s 

really  like to work here

At TransferWise, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in dozens of self-sufficient, autonomous teams. Think of them like start-ups within a start-up.

Each team picks the problems they want to solve. So there’s no micro-management. No hiding behind fancy job titles. And no one telling you what to do. You  are  your own boss. But you’ll get tons of guidance and plenty of support from talented, super-smart colleagues from all over TransferWise.

We’re going to be upfront — the way we work doesn’t suit everyone. But if freedom, autonomy, and life-affirming, head-scratching professional challenges rock your world, we could be a match made in heaven.

What you'll get to do

Ensure our customers have a great customer experience when they reach out to us via our TW social media channels, either about issues or technical questions they have with on of our products, as well as more general questions about us and what we do;

Be an advocate for TW and proactively interact and engage with our customers and those interested in knowing more about us;

Be creative, friendly, and solution-oriented with both customers and colleagues;

Who we’re looking for

Someone with great verbal and writing skills in  English  and at least one other language ( Spanish, German, Italian or French );

Someone experienced in working in a very customer-centric environment. Previous experience providing customer-support online is a plus (chat, social media, etc);

Ability to multi-task and take responsibility in challenging situations;

Can collaborate in a fast changing environment;

Being a people’s person: not only do you strive to provide the best customer experience possible, you’re also friendly to your teammates;

Flexibility when it comes to working hours and working days as you're required to work day, night and weekend shifts;

Be legally authorised to work in Estonia.

PS! If you're interested in the position, please apply by submitting your CV along with a cover letter.

We're offering a salary range of 1150 EUR - 1220 EUR gross for this position.

Please note: Applications without a cover letter will not be considered.   

Some important stuff we would like you to know

To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process.

At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form, or drop us an email at . You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype.

Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.

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Confirmed 30+ days ago. Posted 30+ days ago.

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