- IT & Telecomms
- Testing & QA
- Sydney
- Permanent / Full Time
6/10/2022
- Work within a fun, high performing team with true flexibility
- Voted #4 Best Place to Work in Australia
- ServiceNow Elite Partner
The Test Analyst role at its core endeavors to undertake hands-on assurance activities that demonstrates outcomes and effectiveness of ServiceNow solutions in alignment to customer requirements.
With key focus on development and execution of test scripts, and logging & tracking of defects, the function performed by the Test Analyst will play a key role in ensuring customer solutions are delivered to the highest of quality with thorough understanding of technical & business landscape and execution of the Test Management Plan.
Role Context
Success in the role is underpinned by strong understanding of ServiceNow platform and strong analytical capability to visualise positive & negative test cases that different personas can encounter.
The Person
- At least 2-4 years experience in a test role within IT Service Management (ITSM)
- Strong knowledge in testing involving the entire Software Testing Life Cycle (STLC) and Software Development Life Cycle (SDLC), Defect Management and proven experience in using test management tools.
- Proven ability to develop, review and execute complex test cases based on the business requirements.
- Proven experience managing multiple tasks in a busy environment
- Demonstrated ability contributing to project initiatives utilising various project methodologies (Agile, Waterfall, etc.)
- Experience working with ServiceNow and/or other ITSM applications
- Experience working with stakeholders at all levels of the organisation.
- Experience in designing and developing automated tests and frameworks
- Ability to provide accurate estimations for testing effort
- Experience with ITSM tools and processes.
- High level of written and oral communications skills, with a confident, personable and professional manner.
- Understanding of various project delivery models – Agile, Waterfall, DevOps.
- High level of analytical thinking to identify positive and negative scenarios for business requirements.
- Ability to design, build, review and execution of test cases for ServiceNow or similar ITSM platforms.
- Ability to deliver high quality test summary reports, and also support customers during UAT.
- Identifying test cases and their execution for post-production verification and future regression testing of the solution.
- Can identify, build and execute automated testing to introduce efficiencies and speed up regression testing efforts.
- Aptitude to understand and align to customer testing frameworks
- Demonstrated commitment to customer-service and continuous improvement
- Demonstrated ability to develop and sustain constructive relationships with clients, suppliers, and industry representatives at all levels.
- Proven ability to adapt and work under pressure in a complex environment with multiple stakeholders and firm deadlines.
- Self-motivated, proactive and confident.
- Willingness to learn and grow.
Key Aspects
- Develop a strong understanding of our customers both internal and external to the organisation.
- Consult to understand customer needs and quality assurance requirements
- Establish strong internal and external relationships to facilitate effective operational and testing delivery.
- Support and contribute to best practice Test Management approaches to underpin high quality solutions
- Contribute to customer facing artefacts, write and execute test scenarios and scripts to provide confidence in AC3 delivery
- Producing reporting and proactive communication to customers for testing deliverables
- Test management, execution and project delivery
- Interpret, understand and validate system requirements for new and existing ServiceNow solutions
- Work closely with the Development, Business analysts & engagement team to derive and interpret complex use cases, user stories & acceptance criteria in order to create the appropriate test plans and test cases.
- Develop test plans, test cases and manual & automated test scripts that adheres to the technical and business requirements.
- Participate in meetings with user groups and workshops to understand testing needs
- Undertake and coordinate System Testing, System Integration Testing, User Acceptance Testing (UAT), and Post Verification Testing to underpin technical delivery
- Execute complex white box & black box functional, system & regression tests and document the overall results.
- Categorize, track & triage new & existing defects for resolution and coordinate with the development team for an effective resolution along with recommendation for future releases
- Provide appropriate test metrics around the results of executed tests
- React well to changes, work with teams and ability to multi-task on multiple products / projects.
- Provide release readiness recommendations based on test execution and defect metrics
- Support creation of re-useable testing artefacts to encourage high quality delivery
- Provide subject matter knowledge on ServiceNow or other relevant Product capability for our customers during engagements.
- Contribute to the validation of working prototype solutions with the ServiceNow Engineering Team
- Demonstrate knowledge of products through the ability to accurately explain core system functionality, module capability, configured functionality or customisation, and limitations as required.
- Engage and consult closely with engineering teams for technical verification as required.
- Act as a trusted intermediary between AC3 Teams as the Testing Lifecycle is undertaken
If you tick these boxes, Pease APPLY NOW!
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