Service Delivery Leader - Walmart Account


In this key executive level role, you will transform our customer engagements with by advising and collaborating on network and IT outcomes. You will be accountable for ensuring delivery excellence and customer growth through your ability to develop a trusted advisor relationship with senior and C-level clients.
GES South Enterprise AS Delivery is seeking a consultative and motivated Services Delivery Executive to inspire a diverse, multi-functional team to achieve delivery excellence and profitable revenue growth in our Services organization.
You will also develop consulting service and client delivery staff including providing direction and support on client deliverables, providing quality assurance, and coaching and mentoring on communication and client interaction.
In this role, you are willing to travel 50% of the time to support client engagements and client business development activities.
Working with top notch executive and IT talent in our Global Enterprise Segment, you will partner with Cisco’s brightest talent in services, sales, operations and engineering working on the innovative solutions Cisco is taking to market for customers who are redefining the Retail segment.
Superior execution on services delivery enables future business; you will have the unique opportunity to drive growth by partnering with sales and the customer through this relationship.
Other key relationships: PMO, CX, Sales
You are an Executive Services General Manager with Retail vertical industry experience -- preferably 15-20 years. You have experience in a global vertical industry role developing strategic opportunities; contributing to the global vertical practice and interacting with similar colleagues in other theaters around the globe through engagement participation and knowledge sharing.
You are a self-starter who has always wanted to be in the middle of ensuring customers are adopting and receiving the best value for the Services they have purchased, and when you see challenges, you naturally find opportunities to help a customer enhance and grow their business through new services solutions.
You like to stretch your capabilities and positively disrupt the environment you are in. You have a keen ability to communicate the strategic value Cisco Services bring to our customers, and can share that at all customer levels and with our sales organization. Translating between customer requirements and services opportunities is a natural communication style.
Knowledge of current industry issues and experience with developing solutions that drive business impact and include technology enablement and competition.
Cross-Functional Collaboration. Leverages resources across Cisco, partners, consultants and the customer to drive success
Relationship Management. Demonstrated focus on building and managing key customer and Cisco relationships to help drive greater customer intimacy and business alignment.
Business and Financial Acumen. Knowledge, insight and understanding of business concepts, tools and processes for making sound decisions. Strong P&L Management
Operational Excellence. Achieving Operational Excellence in service delivery execution and management of account level profitability. Ability to lead multiple projects and senior partners concurrently. Experience deploying consulting methodology and project management.
Innovation. Keep innovative thought processes and ideas in the forefront of service delivery execution and service solutions
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Confirmed 18 hours ago. Posted 30+ days ago.

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