Senior Manager - Enterprise Applications Systems Specialist

Salesforce

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Senior Manager, Systems Specialist

Have you mastered the balance between creativity and technology? Do you want to be part of a company that is changing the way software is developed and used? Our Enterprise Operations team is responsible for delivering experiences that extend the Salesforce online community into sales, services and marketing capabilities. We provide the support for the technology solutions that empower our worldwide teams to be successful.

This position will work very closely with the business and development teams to support related business processes while ensuring scalability and availability. The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class technical support services.

Responsibilities:

  • Lead and manage multiple complex and strategic initiatives
  • Deliver exceptional Application support, Change Management, and Process Improvements
  • Drive operational objectives with ongoing process improvement initiatives to continually improve service, solution delivery, and customer success.
  • Closely partner and negotiate with various levels of stakeholders in business, IT, service providers/vendors and salesforce.com management, through effective written and verbal communication.
  • Define and drive documentation for operational processes and procedures to optimize support and management of deployed applications and systems.
  • Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
  • Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
  • Daily management of objectives, priorities, tradeoffs, risk and performance management of all reporting staff members according to corporate policies and best practices.
  • Demonstrate practice of advanced technical knowledge, quality concepts and continuously expand in own and related disciplines and functional area
  • Identify technology and process gaps, conduct sophisticated and creative gap analysis, and translate those results to easily digestible messages.

Required Skills

  • Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Electronics, Engineering, Management Information Systems or a related quantitative discipline
  • 12+ years of overall IT experience with at least 4 years of previous Salesforce application development or support in a large-scale Implementation handling all aspects of CRM, case management and platform maintenance.
  • 6+ years of people management experience in IT industry managing/leading teams of size at least 20
  • Understanding of best practices regarding Salesforce implementations, including design patterns, release management, deployment strategies, and testing best practices
  • Ability to understand and troubleshoot issues across different platforms
  • Should have a keen eye around various trends in application support and platform administration and look for process improvements and automations to offset manual work.
  • Ability to manage a group of specialists and be a SPOC (Single point of contact) managing several competing priorities.
  • Ability to engage with emotional intelligence as required to avoid conflicts with customers based on personality differences and to make suggestions in a manner that is more likely to result in a desired outcome
  • Good project management skills with ability to juggle multiple projects/tasks across various user groups
  • Must be a self-starter and Salesforce enthusiast who thrives on working in fast-paced environment
  • Strong team player with service-oriented attitude and customer focus
  • Strong hold on enforcing SOX protocols, Change Management and Release Management principles and processes
  • Experience with vendor and budget management

Desired skills

  • Master’s degree (or its foreign degree equivalent) in Computer Science, Electronics, Engineering, Management Information Systems or a related quantitative discipline
  • Knowledge of the force.com platform
  • Direct experience with Agile and Scrum; excellent project management skills with ability to juggle multiple projects/tasks across various user groups
  • Experience in programming or supporting in Triggers , Apex Code and Visualforce Pages
  • Demonstrated ability to manage overall business initiative or several components of a large, complex project with direct experience in Agile and Scrum
  • Good understanding of Salesforce's Web Services and good understanding of Salesforce SOQL, SOSL and security model
  • Exposure to JavaScript and J2EE related technologies
  • Experience with sandbox and production deployments
  • Any of the following Salesforce certifications
    • Salesforce Certified Administrator (201)
    • Advanced Administrator (211)
    • Platform Developer I (401)
    • Sales/Service Cloud Consultant
    • Certified Salesforce Platform Developer II (501)
  • Salesforce Certified Administrator (201)
  • Advanced Administrator (211)
  • Platform Developer I (401)
  • Sales/Service Cloud Consultant
  • Certified Salesforce Platform Developer II (501)

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

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Confirmed an hour ago. Posted 30+ days ago.

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