Customer Success Guru


Company Type

GOOO-ROOO? ABOUT THE ROLE: Shopify is a commerce platform that helps merchants sell online, in-person, and everywhere in between. We have offices in Ottawa, Toronto, Montreal, and Waterloo, and remote employees all over the world. The Guru team at Shopify supports shop owners around the clock on the telephone, email and chat. With over 150,000 shops, we are looking for talented people to join our growing remote Guru team. Our ideal candidate is inspired by making commerce better, loves problem solving, and knows what it takes to inspire customers. Gurus can build an online store with both eyes closed and a backwards keyboard. Your time will be spent having human conversations with our customers over email, phone and online chats helping them be successful. You are given a lot of autonomy to simply do what is right, no questions asked. We love our customers and are always looking for ways to make things better. As a Guru at Shopify, your feedback on the product and our customers is incredibly valuable. Sales, online marketing, billing, technical issues, third party apps and design are just a few of the types of questions you will get. Check out our 1000+ pages of support documentation for a taste of what you will be asked: ABOUT YOU: This is an entirely remote job so you can work from home, a coffee shop, patio or the comfort of your dreamy sofa so long as you have a DSL or Cable internet connection. Be available for non standard (9-5) hours with weekend work. Most joining in Ontario right now cover 1pm-9pm. You are passionate about customer success and helping the team. You have a great sense of humour, have a strong desire to learn, and are a great communicator. Detail oriented. Show us you really read the posting by addressing your application to Phil. Are not afraid to proactively help customers with potential trouble and see things through. Your rapper name would be MC Grammar Most importantly, you are resourceful and really enjoy problem solving. “WHERE DO I SIGN UP?” You know that cover letter you have been working on that says, “To whom it may concern”. Burn it. We want something that shows us who you really are and why you really want to work here. Want to catch our attention? Play around with a Shopify trial store first. Build a shop, tell us what your experience was like and if you were to add your resume info into it, we would think that's very cool. ABOUT THE TEAM: The best part about working at Shopify? The freedom to be you. We value authenticity, openness, and diversity in everything we do. You’ll also get to learn and grow with the best in the business. We want you to do the best work of your career, and we’ll give you everything you need to make it happen.

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Confirmed 30+ days ago. Posted 30+ days ago.

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