Customer Experience Associate

Betterment

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You like interacting with people, fixing things, and you are a master at the art of the analogy. You understand what it means to be a champion of a brand. You are the voice of the company for customers, and relish providing them with that “wow” moment. You understand what it is like to be a customer, and go above and beyond the call of duty to delight people and solve their problems. You are a strong communicator, both written and verbal, with an eye for detail. You have a passion for organization, and can demonstrate quick thinking and creative problem solving. As a primary point of contact between Betterment and its potential customers, you can explain things clearly, and help them see the benefits of trying something new. This role is key to enhancing our customer-focused product, supporting its users, and is relied on by almost every team in our organization. Responsibilities: Deliver above-and-beyond customer service through phone, email, live chat, and social media Troubleshoot customer problems, investigate why they happened, and communicate with the engineering team to fix the problems Be the internal voice of the customer, to offer insights to all areas of the business to help build a better product Suggest improvements to the various company processes (e.g., website, FAQ, UI/UX, back office procedures, etc.) Answer questions about the product, and help sell customers on its benefits. Weekend and evening availability required Qualifications: We are seeking candidates who exhibit a strong desire to work in a fast-paced startup environment and who truly want to make a difference in the lives of our customers. Successful candidates will have: A strong desire to work in a startup environment 4 years of college, or demonstrated working equivalent 2-5 years of work experience Strong communication skills, both written and verbal Creativity, a breadth of interests, and initiative to learn Experience or background with computers and technology Great organizational skills Ability to adapt and be creative Know how to have a good time Nice-to-haves: Prior experience in helpdesk, retail sales, or retail banking Call center or experience with CRM systems (Salesforce, Jira, ZenDesk, Desk, ZoHo, etc) SQL experience Interest in banking, investing, or financial services Come join us Please apply below and include a pdf copy of your resume.

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Confirmed 22 hours ago. Posted 30+ days ago.

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