Manager, Customer Success Team

Main Street Hub

Company Type

We are looking for a results-driven leader who thrives in a fast-paced environment, believes in our vision, and lives by our values. About Main Street Hub: Our mission is to create thriving local economies. Through technology, creativity, and service, we provide great local businesses around the world with do-it-for-you products that make them stronger, for a price that works for them. Founded in 2010 out of Stanford University, we have offices in four cities: we’re headquartered in Austin, TX, and we have sales teams in New York City, San Francisco, and Los Angeles. The response we’ve seen from local businesses everywhere has been incredible. We are the voice of more local businesses than any other company, and we’re backed by leading investors in Silicon Valley and New York. Across the company, we have more than 300 colleagues who care about local businesses, set high expectations for themselves, and want to be a part of something big. The Customer Success Team is at the core of Main Street Hub’s mission. Our Customer Success Team works hand-in-hand with local business owners to understand their business, communicate the value of our products to them, and deepen our relationship over time. From day one, the Customer Success Team is Main Street Hub’s face to the customer, providing a positive onboarding experience, communicating via email and phone to ensure that we exceed customer expectations, and acting as an ambassador of the Main Street Hub brand. We deliver a seamless experience for our customers by coordinating with other teams within Main Street Hub to meet their needs. In short, we’re a highly-motivated group of emotionally intelligent individuals with an unparalleled passion for delighting customers. What you’ll do: Manage a team of 8-10 Customer Success team members to build strong, long-lasting relationships with our customers. Drive customer retention and revenue growth through people management, training and coaching, metric-driven process innovation, and product feedback. Create and conduct trainings to improve sales and retention performance. Effectively synthesize and communicate customer needs to other parts of the business. Collaborate with the existing Team Leads and across functions to quickly develop and implement solutions to those needs. Any other responsibilities as may arise in the context of a fast-moving startup. What we’re looking for: A fit with Main Street’s Hub’s Values. Experience in customer success, relationship-oriented sales, and/or account management. Prior success in management positions. Demonstrated ability to recruit, manage and develop high performing individuals. A passion for providing superior customer experiences. Proven track record of meeting and exceeding performance goals in demanding roles, including effectively balancing customer retention goals and sales quotas. Outstanding communication skills, both written and verbal. An exemplary work ethic, a positive "get it done" attitude, and a willingness to take ownership of your results. A desire to be a part of something bigger than yourself. A bias towards action. An ability to do more with less. Benefits: Three weeks paid time off, plus holidays. Fun, casual office in downtown Austin. 100% paid medical, dental, and vision coverage.

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Confirmed 30+ days ago. Posted 30+ days ago.

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