Global Service Operations Manager

Crimson Education

Education
Experience
Workhours

At Crimson, we’re serious about transforming the world - through tech, education, and greatness with a network of more than 2,000 tutors and mentors from around the world!

We have also had massive growth over the past 2 years as we continue our expansion globally with operations in Australia, the USA, the UK, Ireland, Germany, Switzerland, and many, many more countries.

With sky-high trajectory ahead – we’re on the lookout for individuals to join a vibrant team in a fast-paced environment. At Crimson, everyone’s ideas matter. This means you will have the freedom and opportunity to turn your ideas into reality.

Crimson Education is looking to bring on a Global Service Operations Manager who will work closely with our education delivery teams to drive outcomes for our customers through successful execution and a highly engaged team. This role will also be tasked with managing our global scalability initiative - enabling the continued successful launches of our core product in new regions.

The ideal candidate will have successful experience in growth-oriented people leadership roles along with a strong quantitative and analytical background and strong problem solving skills to translate ambiguity into insights. We’re looking for an entrepreneurial, out of the box thinker who can manage implementation and execution of innovative strategies that deliver a consistent service experience for our customers. 

 WHAT YOU'LL BE RESPONSIBLE FOR:

  • Help optimize our go-to-market processes, including: customer onboarding, customer success management and customer retention.
  • Build and lead a highly engaged global service delivery team
  • Forecasting and creating new capacity plans to meet our revenue and client service expectations
  • Experience developing scalable service-oriented technology platforms solutions with a collaborative team and then rolling them out effectively
  • Ensuring that Crimson continues to provide outstanding service and value to our customer base as measured through NPS
  • Work closely with cross functional stakeholders - operations, customer growth (high adoption / expansion), marketing (demand generation), solutions architects, legal/finance (contracts)

 

YOU JUST MIGHT BE THE PERSON WE ARE LOOKING FOR IF YOU HAVE:

  • BA or BS required, MBA a plus
  • 6+ years of results-based, senior leadership experience including managing globally dispersed teams
  • Track record of developing complex customer-oriented operations and global projects with cross-functional stakeholders
  • Higher Education domain experience within the US and UK, a plus
  • Experience working within a growing and dynamic startup
  • Excellent interpersonal, communication and resource management skills
  • Strong business acumen with experience in strategy, planning and consulting
  • Cultural alignment will be an important element in the leader’s success
  • You’ve got a real passion and drive for innovation!

 

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Confirmed 13 hours ago. Posted 30+ days ago.

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