Customer Service Officer - Phonebanking

Citi

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Customer Service Officer - Phonebanking (Ultima Card) - 15086124 Description   Handle incoming calls from affluent segment customers and deliver good customer service to ensure a superior Citibanking experience to our customers. Handle inquiries and transactions on banking, investment products and credit card products. Promote and cross-sell banking products as appropriate. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Good understanding of procedures and concepts within own technical/subject area.  Good understanding of how the team Integrates with others in accomplishing the objectives of the area. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Qualifications   University graduate with 2 years customer service experience in the horizon of bank's banking and credit card products Good customer service skill and good team player Customer service oriented and good problem/complaint handling skill Proficiency in spoken English, Cantonese and Putonghua Willing to work on flexible shifts Has relevant professional qualification (e.g. passed HKSI Paper 1, 7, 8 and IIQE Paper 1, 2, 3) will be an advantage     Primary Location :   APAC-Hong Kong S.A.R. Job Category :   Operations Customer Service Schedule :   Full-time Education Level :   Associate's Degree/College Diploma Shift :   Day Job Employee Status :   Regular Travel :   No Office Location / Address :   11/F DH

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Confirmed 7 hours ago. Posted 30+ days ago.

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