Intercontinental Exchange

Overview

Job Purpose

The Analyst, Trading Operations, Digital Assets serves as a first-line support specialist for NYSE Group&rsquos affiliated Digital Asset ATS (pending regulatory approvals) and Global OTC ATS. In this operationally critical role, the analyst monitors trading activity, identifies and escalates issues, and partners with cross-functional teams to ensure uninterrupted trading operations across both platforms. The role requires a motivated self-starter comfortable with non-traditional hours, blockchain-based trade infrastructure, and the evolving regulatory landscape for digital asset securities.

Responsibilities

• Daily operations and support
  • Provide real-time trading operational support for NYSE Group&rsquos affiliated Digital ATS and Global OTC ATS.
  • Monitor trading activity, system performance, and order flow across both platforms
  • Execute daily checkout procedures and maintain accurate electronic logs of trading issues, disputes, and resolutions.
  • Assist participant firms with inquiries related to order types, trading functionality, and settlement status.
  • Support bust/cancel determinations, clearly erroneous execution (CEE) reviews, and error account escalations in coordination with compliance and legal teams.
• Shift coverage
  • Primary shift: overnight and weekend coverage aligned with NYSE Group&rsquos affiliated Digital Asset ATS's extended trading hours. Specific schedule, including holiday coverage, to be confirmed based on team rotation.
• Collaboration and communication
  • Partner with Technology, Product Management, and Compliance to onboard participants and resolve technical or operational issues.
  • Coordinate with compliance and outside counsel on regulatory matters, including trade reporting and ATS obligations.
  • Escalate production issues to System Operations and Engineering, with clear and timely communication to internal stakeholders.
  • Disseminate platform status updates and operational notices in a timely manner.
  • Support process documentation, post-incident reviews, and continuous operational improvement initiatives.
  • Develop deep working knowledge of NYSE Group&rsquos affiliated Digital Asset ATS platform architecture, Global OTC ATS workflows, and relevant FINRA/SEC regulatory requirements.

Knowledge and Experience

• Bachelor's degree from an accredited institution.
• 2+ years of experience in a trading environment, including exchange operations, broker-dealer trading operations, or an alternative trading system (ATS).
• Familiarity with digital asset markets, tokenized securities, or blockchain-based settlement infrastructure is a strong plus.
• Active FINRA Series 7 license required Series 57 or Series 24 a plus.
• Strong analytical and problem-solving skills with the ability to make quick, sound decisions under pressure.
• Excellent written and verbal communication skills.
• Proficiency in MS Office Suite SQL experience for issue investigation is a plus.
• Comfortable working overnight and weekend shifts in a 24/7 trading environment.
• This position is remote-eligible employees within commutable distance of a company office will be required to report onsite for training and periodically thereafter.

Schedule

Overnight, weekend shifts, and occasional holidays specific hours to be confirmed. Role is part of a rotating team providing continuous coverage for NYSE Group&rsquos affiliated Digital Asset ATS and Global OTC ATS operations.

Remote Base Salary Range

The expected base salary for this role is between $65,000 - 85,000 USD. The base salary range does not include Intercontinental Exchange&rsquos incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

New York Base Salary Range

The expected base salary for this role, if located in New York, is between $81,600 - 106,500 USD. The base salary range does not include Intercontinental Exchange&rsquos incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.