Job Posting Date
Jul 10, 2018, 12:59:27 PM
Emerson Automation Solutions’ (EAS), Measurement & Analytical product offerings include a complete range of Pressure, Temperature, Flow, Level, and Safety measurement instrumentation as well as a full range of Analytical devices and capabilities. Throughout the process industries, our flagship measurement brand Rosemount™ devices are specified more often than any other brand of process instrumentation.
Our global Measurement & Analytical organization have aggressive growth plans and the Middle East & Africa (MEA) World Area, is gearing up for this challenge by announcing an new opening for a Senior Service Engineer, Measurement & Analytical - Africa
This role will be located in our offices in Johannesburg and the role holder will be expected to provide quality, professional, and profitable after-sales support & service to the Emerson Rosemount customer base in South East Africa & Angola for all Rosemount Measurement, Analytical Products and Systems including Fire & Gas Detectors, Liquid Analyzers, Combustion Analyzers, Continuous Gas Analyzers, Continues Emission Monitoring System (CEMS) , Process Gas Chromatographs & Radar Tank Gauging system. In addition to this, the Senior Service Engineer will be expected to pro-actively work with customers to assist the growth of after-sales services revenue.
What will be my responsibilities in this role?
Carry out supervision of installation and commissioning, fault analysis / investigation and repairs on Rosemount Measurement & Analytical products
Use diagnostic tools and software to assist with installation / commissioning / on-line fault rectification
Demonstrate, calibrate and retrofit the Emerson range of Measurement & Analytical field devices
Compile service Reports / Time Sheets and Obtaining customer sign off for work undertaken
Liaison with Divisional Engineering / Manufacturing centers in Europe / USA / Asia
Responsible for Service Job Planning for South East Africa and Angola Service and Training jobs
Support sales activities with required support, like surveys, and customer meetings.
Coordinate with Local Business Partner and client’s multiple jobs.
Coordinate warranty, maintenance & repair activities for Return Material Authorization.
Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
Responsible for execution and business growth with regards of Long Term Service Agreement.
Carry out troubleshooting, repairs and servicing of workshop equipment’s, enable hardware and software at Customers premises to the highest standards.
Update of CRM on daily basis by driving Quote to Order follow up process
Frequent visit to customers, consultants, end users and transmitting our technology expertise to them.
Support the MEA and Regional sales team to achieve the assigned target in terms of budget revenue and unit sales for that particular region.
Provide customers with timely price quotations, sustainable products and latest technologies best designed to meet the customers’ needs.
What do I need to be considered for this role?
In order to be considered for this role you must have the following:
- Qualified to a minimum of degree level in an Engineering discipline
- A minimum of 5-10 years experience as a Service or Instrument Engineer in a process control environment with a particular emphasis on commissioning and start-up of on-line analyzers, or experience in the repair and servicing of Emerson Measurement & Analytical products/systems and /or competitor products & systems
- An understanding of C&I theory, operation & maintenance of on-line liquid, gas analyzers and gas chromatographs
- Have a sound knowledge of Emerson analytical products (application, service & operation)
- Ability to conduct customer training on theory, operation and maintenance of analyzers
- Ability to communicate effectively. Must be proficient in the English language
- Portuguese language capability would be a nice to have.
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