Senior Service Engineer - Measurement & Analytical - South Africa

Emerson Electric


Primary Location

South Africa-Gauteng-Johannesburg

Job Function


Job Posting Date

Jul 10, 2018, 12:59:27 PM



Emerson Automation Solutions’ (EAS), Measurement & Analytical product offerings include a complete range of Pressure, Temperature, Flow, Level, and Safety measurement instrumentation as well as a full range of Analytical devices and capabilities.  Throughout the process industries, our flagship measurement brand Rosemount devices are specified more often than any other brand of process instrumentation.
 Our global Measurement & Analytical organization have  aggressive growth plans and the Middle East & Africa (MEA) World Area, is gearing up for this challenge by announcing an new opening for a Senior Service Engineer, Measurement & Analytical - Africa
This role will be located in our offices in Johannesburg and the role holder will be expected to provide quality, professional, and profitable after-sales support & service to the Emerson Rosemount customer base in South East Africa & Angola for all Rosemount Measurement, Analytical Products and Systems including Fire & Gas Detectors, Liquid Analyzers, Combustion Analyzers, Continuous Gas Analyzers, Continues Emission Monitoring System (CEMS) , Process Gas Chromatographs & Radar Tank Gauging system.  In addition to this, the Senior Service Engineer will be expected to pro-actively work with customers to assist the growth of after-sales services revenue.
What will be my responsibilities in this role?
  • Carry out supervision of installation and commissioning, fault analysis / investigation and repairs on Rosemount Measurement & Analytical products
  • Use diagnostic tools and software to assist with installation / commissioning / on-line fault rectification
  • Demonstrate, calibrate and retrofit the Emerson range of Measurement & Analytical field devices
  • Compile service Reports / Time Sheets and Obtaining customer sign off for work undertaken
  • Liaison with Divisional Engineering / Manufacturing centers in Europe / USA / Asia
  • Responsible for Service Job Planning for South East Africa and Angola Service and Training jobs
  • Support sales activities with required support, like surveys, and customer meetings.
  • Coordinate with Local Business Partner and client’s multiple jobs.
  • Coordinate warranty, maintenance & repair activities for Return Material Authorization.
  • Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
  • Responsible for execution and business growth with regards of Long Term Service Agreement.
  • Carry out troubleshooting, repairs and servicing of workshop equipment’s, enable hardware and software at Customers premises to the highest standards.
  • Update of CRM on daily basis by driving Quote to Order follow up process
  • Frequent visit to customers, consultants, end users and transmitting our technology expertise to them.
  • Support the MEA and Regional sales team to achieve the assigned target in terms of budget revenue and unit sales for that particular region.
  • Provide customers with timely price quotations, sustainable products and latest technologies best designed to meet the customers’ needs.

What do I need to be considered for this role?
In order to be considered for this role you must have the following:
  • Qualified to a minimum of degree level in an Engineering discipline
  • A minimum of 5-10 years experience as a Service or Instrument Engineer in a process control environment with a particular emphasis on commissioning and start-up of on-line analyzers, or experience in the repair and servicing of Emerson Measurement & Analytical products/systems and /or competitor products & systems
  • An understanding of C&I theory, operation & maintenance of on-line liquid, gas analyzers and gas chromatographs
  • Have a sound knowledge of Emerson analytical products (application, service & operation)
  • Ability to conduct customer training on theory, operation and maintenance of analyzers
  • Ability to communicate effectively. Must be proficient in the English language
  • Portuguese language capability would be a nice to have.

About Emerson
Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal—to create groundbreaking solutions that leave our world in a better place than we found it. Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.

A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide. Together, we’re changing the world, and we have all the resources to help you achieve your professional goals.

Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson. Join our team and start your journey today.

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Confirmed 32 minutes ago. Posted 30+ days ago.

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