Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Microsoft Endpoint Configuration Manager, Agile Project Management, Scrum, Unified Communication and Collaboration Implementation, digital workplace, Cross-Functional Team Enablement
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
The Scrum Master – Digital Workplace drives agile delivery across Endpoint Management, Messaging & Collaboration engineering and SRE teams. Acting as servant-leader and delivery coach, this role removes impediments, facilitates ceremonies, and ensures teams deliver reliable, high-quality Digital Workplace services. The Scrum Master bridges technical teams with stakeholders, aligning sprint outcomes to strategic roadmaps across Intune, Windows 365, Exchange Online, Microsoft Teams, and Microsoft 365 platforms.
Roles & Responsibilities:
Professional & Technical Skills:
Additional Information:
QUALIFICATIONS
5–10+ years in IT delivery, with 3+ years as Scrum Master
Experience in Digital Workplace, endpoint or M365 environments
Proven delivery of technical engineering & SRE teams using Agile
Familiarity with ITIL processes & change/incident management
Bachelor's in CS, IT, Engineering, or related discipline
CERTIFICATIONS (PREFERRED)
Certified ScrumMaster (CSM) or Professional Scrum Master (PSM)
SAFe Scrum Master or SAFe Practitioner (for scaled environments)
ITIL Foundation v4
Microsoft 365 Fundamentals (MS-900) — desirable
Sprint velocity, predictability & delivery consistency
Impediment resolution time & backlog health
Stakeholder satisfaction & roadmap milestone delivery
Team retrospective action closure rate
Incident & change delivery cycle time improvement
Automation story completion & technical debt reduction
SOFT SKILLS
Servant leadership & team empowerment
Executive communication & stakeholder management
Conflict resolution & facilitation excellence
Analytical mindset with continuous improvement focus
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
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