Core Responsibilities & Duties:
- Strong initiative to learn LTL processes (transportation management systems, freight workflows and business processes) and map together for gap analysis, reporting, software requirements, and/or presentations
- Use critical thinking to understand freight data and LTL operational processes without requiring supervision or direction for determining next steps
- Analyze shipment volumes, lane performance, and carrier metrics to identify trends, forecast operational demand, and deliver data-driven insights that support network-wide decision making.
- Mindful of attention to detail and ability to validate freight rating, billing data, and operational results
- Understand IT projects and project management within a transportation and logistics environment
- Lead LTL Operations IT projects from start to finish including TMS enhancements, freight rating systems, and terminal management tools
- Work outside documented/standardized processes to determine the most streamlined approach for solving operational issues across the LTL network
- Other duties as assigned
Qualifications :
- Bachelor's degree in Business, Supply Chain, Logistics, Transportation, Information Systems, or a related field
- Industry experience is required
- 3+ years of experience as a Business Analyst preferably within an LTL, freight, or broader transportation and logistics environment
- Strong understanding of LTL operations including linehaul, pickup & delivery, freight rating, terminal operations, and carrier settlements
- Demonstrated ability to gather, analyze and document business requirements for IT projects with minimal supervision
- Experience working with business leaders and functional users to lead technology projects from initiation through delivery
- Proficiency in SQL and data analytics tools for querying, interpreting, and presenting operational data
- Proven ability to develop data-driven proposals and present findings to business stakeholders in a clear and compelling manner
- Strong critical thinking skills with the ability to work outside standardized processes to identify the most effective solutions
- Excellent written and verbal communication skills with strong attention to detail
- Experience with Transportation Management Systems (TMS) such as MercuryGate, SAP TM, or similar platforms preferred
- Familiarity with project management methodologies (Agile, Waterfall, or hybrid) preferred
- Ability to thrive in a fast-paced environment managing multiple priorities simultaneously
Skills :
- Ideal candidate will possess a “can do” attitude with a “will do” work ethic
- Must be a self-starter that does not require constant direction
- Ability to communicate effectively with all levels of operations/users
- Strong team player that thrives in a fast-paced environment
- General computer skills - Microsoft Office, Outlook, AS400
- Excellent communication and problem solving skills
- Be able to drive/display ownership/proactive behavior
- Efficiently handle multiple IT projects simultaneously
- Able to communicate effectively in English (Oral and Written) across range of cultural differences
Forward Air is an Equal Opportunity Employer
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