Capital One

Principal Associate – Associate Onboarding and Learning & Development (COS team)

Do you want to be part of an organization that’s dedicated to helping Capital One manage risk for our customers, our communities, and our associates? Enterprise Risk Management (ERM) is the center of risk management for our company and covers all categories of risk, governing policies and standards, risk assessments, and issue and event management. We seek a dedicated and innovative professional who excels in a team environment to lead our associate onboarding and continuous learning initiatives. If you’re passionate about the learner experience and love the idea of supporting new hire engagement and career growth, read on!

As a Principal Associate focusing on Associate Onboarding and Learning & Development on the Chief of Staff (CoS) team, you will play a critical role in shaping the risk culture and knowledge base of our organization. You will work in a fast-paced and agile environment to design, implement, and optimize comprehensive onboarding experiences for new associates, as well as driving continuous learning initiatives that align with our core work in ERM.

In this role you will oversee and facilitate the onboarding experience for associates. You will partner directly with office leaders, HR Consultants, and other functional groups to conduct learning needs analysis and design solutions that meet the needs of our associates. You will also oversee the ongoing management of online learning resources for new hires and associates who conduct risk activities across all of Capital One.

This is a rare opportunity to bring a unique mix of workplace learning, project management, and client consultation into a role with meaningful impact on associate career development.

Specific responsibilities include, but are not limited to, the following:

Onboarding Strategy & Execution

• Manage the associate onboarding process end-to-end, collaborating directly with Recruiting and other stakeholders.
• Execute key onboarding logistics, including sending welcome messages and assigning buddies to ensure a smooth transition for incoming talent.
• Facilitate and lead aspects of quarterly live training sessions to successfully integrate new hires into the organization's risk culture.
• Serve as the Subject Matter Expert in the onboarding process, providing dedicated support and guidance to both new hires and hiring managers.

Learning & Development

• Oversee the maintenance and continued development of the ERM Fundamentals training program, a series of foundational training modules for associates who conduct risk activities across the enterprise.
• Champion associate development by developing, managing, and driving our office’s learning agenda to support ongoing associate education and engagement.
• Partner with business leaders and cross-functional teams to conduct learning needs analysis and design ongoing training solutions.
• Manage the ongoing process of learning strategy review, delivery, measurement, reporting, and revision for ERM curricula.

Program & Project Management

• Explore, compile, and synthesize best practices to inform the design and delivery of a high-value, high-touch learning experience.
• Drive identification, assessment and execution of ongoing process improvement opportunities in terms of learner experience, quality, and productivity.
• Measure the effectiveness of onboarding and learning programs; share results and partner with leadership to expand impact.
• Design, develop, and manage project plans in a complex dynamic environment, revising needs to meet changing requirements.
• Manage workload of multiple projects and meet deadlines with minimal direction and supervision.

The ideal candidate:

• Has demonstrated excellent project management with the ability to quickly put structure in place to manage work in a dynamic complex environment.
• Has a strong track record of running highly collaborative project processes, bringing cross-functional stakeholders together to co-create learning or business solutions
• Is an excellent communicator, including in written communication and presentation development.
• Is adept at managing stakeholder engagements and building relationships across all levels of the organization.
• Has a solution-oriented mindset that fosters collaboration and alignment.
• Has excellent analytical and critical thinking abilities.
• Has a foundation in risk management and understands risk frameworks.

Basic Qualifications:

• Bachelor’s Degree or military experience
• At least 3 years of Project Management, Learning & Onboarding, or Event Management experience

Preferred Qualifications:

• Master’s Degree in Adult Learning, Learning & Development, Instructional Design, Learning Design, Educational Technology, or a related field
• Highly organized and creative problem-solver
• Proficiency in Presentation Development
• 4+ years of Project Management, Learning & Onboarding, or Event Management experience
• 2+ years of experience in training needs assessment, experience design, or design thinking
• 2+ years of experience in the Banking Industry, Financial Services, or Risk Management
• 2+ years of experience delivering learning or onboarding programs
• Project Management Professional (PMP) certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $120,800 - $137,900 for Principal Project Manager

Richmond, VA: $109,900 - $125,400 for Principal Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).