Santander Bank

Knowledge Platform Lead

Country: Spain

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

The Wealth Management & Insurance division covers three businesses in all Santander Group countries: Insurance, Asset Management and Private Banking. We work to provide the best solutions to our clients in these three businesses in the 10 countries where we are present.

THE DIFFERENCE YOU MAKE

Savings & Investments Domain is looking for an Investment Knowledge Platform Lead, based in Boadilla (Madrid).

As an Investment Knowledge Platform Lead, you will be responsible for defining, coordinating and executing the Knowledge Base Adoption Strategy across all countries and entities within the Savings & Investment Domain.

The mission of the role is to transform structured and unstructured information into an AI-ready enterprise asset by designing scalable data models, knowledge architectures and cloud platforms consistently deployed across all countries and entities.

Working closely with Business, IT, Data, Architecture and AI teams, the role will identify strategic data sources, define global standards, lead architecture decisions and coordinate implementation while driving adoption of the global platform.

The position requires strong expertise in enterprise architecture, AI, data platforms, program leadership and change management.

In this role you will:

Knowledge Platform Strategy

• Define and maintain the roadmap for the Savings & Investment Knowledge Platform (K2).
• Establish the target architecture, implementation roadmap and governance model.
• Align the platform strategy with the Domain roadmap and Santander's Global AI strategy.

Knowledge & Data Architecture

• Design the global conceptual, logical and physical data models.
• Define metadata, taxonomies and semantic models.
• Design the reference architecture for the Global Platform and Local Knowledge Platform replicas.
• Ensure scalability, interoperability, security and governance.

AI Knowledge Architecture

• Design AI-native knowledge architectures using Knowledge Bases, Retrieval-Augmented Generation (RAG), Embeddings, Vector Databases and Large Language Models (LLMs).
• Define standards for ingestion, indexing, retrieval and semantic search.

Cloud Platform & Global Deployment

• Design AWS-based cloud architectures for both the Global Platform and local deployments.
• Coordinate implementation with Global Technology teams and local entities.
• Ensure consistent deployment and operational excellence.

Change Management & Adoption

• Lead communication, training and stakeholder engagement.
• Promote adoption of the Global Knowledge Base across Business, IT and Operations.

Performance Monitoring & Reporting

• Define KPIs and governance metrics.
• Develop executive dashboards using Power BI.
• Report on platform adoption, data coverage and business value.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• 7+ years leading enterprise data, AI or knowledge platform initiatives.
• Strong experience in Enterprise Architecture and Data Architecture.
• Experience with AWS cloud services and modern data platforms.
• Strong knowledge of Knowledge Bases, RAG, Embeddings, Vector Databases and LLMs.
• Experience integrating structured and unstructured data sources.
• Strong change management and stakeholder management capabilities.

Education

• University degree in Business, Economics, Engineering, Data, Technology or related fields (Preferred)
• Strong change management and stakeholder management capabilities.

Languages

• Spanish: Native or minimum C1 level. (Required).
• English: Minimum B2 level. (Required).

Preferred Qualifications

• Experience within Banking or Financial Services.
• Knowledge of Market Data providers and Financial Information ecosystems.
• Experience with enterprise data governance and metadata management.
• AWS and AI-related certifications.

WE VALUE YOUR IMPACT

Your contribution matters, and it’s recognized. You can expect a fair, competitive reward package that reflects the impact you create and the value you deliver. But we know rewards go beyond numbers.

• We’re enable our teams to go beyond through global opportunities and broad career paths.
• Flexibility that works. Enjoy a hybrid working models—some days remote, some days onsite with your team—along with flexible hours.
• Learning for life. Access hundreds of courses on our platforms, including exclusive access to our global learning space: Santander Open Academy (www.santanderopenacademy.com)
• Competitive rewards. Receive a highly competitive salary with performance-based bonuses, motivating you to keep growing with us.
• Financial advantages. Benefit from preferential banking terms, special interest rates on loans, life insurance, and more.
• Your health is our priority. Through BeHealthy, our global wellness programme, we promote Holistic wellbeing.
• We know family is everything. That’s why we offer childcare support and family-friendly programmes tailored to each life stage.
• Always by your side. Get access to Santander Contigo, our program for employees and their families offering legal, emotional, and administrative advisory services.
• Extra benefits. Gym/WellHub membership, medical centers in some of our facilities, meal subsidy, parking, shuttle service from various points in Madrid, as well as exclusive discounts and offers for Santander employees. And that’s only the beginning—we’ll tell you more when you join!

We’re here to keep you motivated, help you reach your goals, and celebrate your progress, every step of the way.

LOCAL COMPLIANCE

Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

READY TO TAKE THE NEXT STEP IN YOUR JOURNEY?

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