Intercontinental Exchange

Overview

Job Purpose

The Data & Business Strategy Senior Manager is an embedded senior leader within the Elevated Client Services team, dedicated to one of ICE Mortgage Technology&rsquos most strategic enterprise client. This role owns the data strategy, business intelligence, and technology alignment workstreams, translating ICE&rsquos platform capabilities into measurable business outcomes for a defined set of client stakeholders.

Responsibilities

• Strategic Client Partnership & Executive Engagement
  • Operates as an embedded member of the client leadership team, with a defined scope of client stakeholders focused on data, business intelligence (BI), and technology strategy workstreams.
  • Builds and maintains strong relationships with client leaders across the assigned areas of responsibility, serving as a trusted advisor who understands their business priorities and connects them to ICE capabilities.
  • Represents the data and BI strategy perspective in broader client leadership team discussions.
  • Partners with sales to identify white space within the client&rsquos organization&mdashsurfacing expansion opportunities where ICE&rsquos data and platform solutions can deliver additional value.
  • Engages across all levels of the client organization, from operational teams to senior leaders, to maintain strong relationships and proactively surface risks or opportunities.
• Data Strategy & Business Intelligence Leadership
  • Leads the Elevated ICE BI Configurations Team and Data Integration Team, setting direction for how client configure, consume, and act on ICE&rsquos data and reporting capabilities.
  • Partners with client to develop data strategies that connect mortgage servicing operations to business outcomes, improving visibility, reducing risk, and enabling smarter decision-making.
  • Translates complex data and integration concepts into clear, actionable business conversations for client leadership and internal stakeholders.
  • Guides client through adoption of ICE&rsquos Business Intelligence platform and reporting tools, ensuring configurations align with the client&rsquos operational and strategic goals.
  • Serves as a bridge between ICE&rsquos data engineering, product, and client services teams to ensure client data needs are understood, prioritized, and delivered.
• Cross-Functional Alignment & Internal Leadership
  • Works in direct coordination with the Senior Leader accountable for the overall client relationship to ensure a cohesive and consistent ICE presence across the account.
  • Collaborates closely with ICE leaders across product, engineering, sales, and operations to align on strategy, share client insights, and ensure delivery is coordinated across workstreams.
  • Participates in client governance forums and escalation management within assigned areas, escalating broader relationship issues to the overall relationship leader as appropriate.
  • Works with internal teams to support SOW and contract discussions, SLA alignment, and issue resolution within the data and BI scope.
  • Maintains reporting and accountability mechanisms that keep both ICE and the client aligned on commitments, progress, and outcomes within the assigned workstreams.

Knowledge and Experience

• 10+ years of progressive experience in technology strategy, client services, or business relationship management within financial services, mortgage, or enterprise software.
• 5+ years leading strategic programs or workstreams within large enterprise accounts, with direct exposure to senior client stakeholders.
• Experience working as part of a broader client or account leadership team, with a defined scope of responsibility.
• Experience leading teams focused on data, business intelligence, or reporting, with a strong ability to connect data capabilities to business value.
• Demonstrated ability to build trusted relationships across multiple levels of a client organization, from operational teams to executive stakeholders.
• Experience partnering with sales to identify and develop growth opportunities within existing client relationships.
• Exceptional ability to translate technology and data concepts into business outcomes and strategic narratives.
• Strong executive presence and communication skills, equally effective in boardroom conversations and working-level coordination.
• Strategic thinker with a consultative, client-first mindset and strong commercial instincts.
• Skilled at navigating complex enterprise organizations, building broad coalitions, and managing competing priorities.
• Comfortable with mortgage servicing platform concepts, data integration patterns, and SaaS delivery models.

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.