Senior Manager, Salesforce Platform

Salesforce

Experience
Industry
Company Type
Workhours

Senior Manager, Systems Specialist

Have you mastered the balance between creativity and technology? Do you want to be part of a company that is changing the way software is developed and used? Our Enterprise Operations team is responsible for delivering experiences that extend the Salesforce online community into sales, services and marketing capabilities. We provide the support for the technology solutions that empower our worldwide teams to be successful.

This position will work very closely with the business and development teams to support related business processes while ensuring scalability and availability. The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class technical support services.

Responsibilities:

  • Lead and manage multiple complex and strategic initiatives

  • Deliver exceptional Application support, Incident / Problem / Change Management,  Automation and Project Delivery

  • You will partner with the Product owner of the Services organization to deliver the needs of the business.

  • Key liaison between the Business and the IT Application Development organization accountable for identifying system issues with applications or developed/configured processes and recommending the appropriate resolutions to these issues, identify appropriate resources needed, and overseeing the project to ensure successful completion.

  • Drive operational objectives with ongoing process improvement initiatives to continually improve service, project delivery, and customer success.

  • Closely partner and negotiate with various levels of stakeholders in business, IT, service providers/vendors and salesforce.com management, through effective written and verbal communication

  • Define and drive documentation for operational processes and procedures to optimize support and management of deployed applications and systems.

  • Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.

  • Manage a matrixed organization with direct and dotted line reporting members.

  • Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

  • Daily management of objectives, priorities, tradeoffs, risk and performance management of all reporting staff members according to corporate policies and best practices.

  • Demonstrate practice of advanced technical knowledge, quality concepts and continuously expand in own and related disciplines and functional area

  • Identify technology and process gaps, conduct sophisticated and creative gap analysis, and translate those results to easily digestible messages.

Lead and manage multiple complex and strategic initiatives

Deliver exceptional Application support, Incident / Problem / Change Management,  Automation and Project Delivery

You will partner with the Product owner of the Services organization to deliver the needs of the business.

Key liaison between the Business and the IT Application Development organization accountable for identifying system issues with applications or developed/configured processes and recommending the appropriate resolutions to these issues, identify appropriate resources needed, and overseeing the project to ensure successful completion.

Drive operational objectives with ongoing process improvement initiatives to continually improve service, project delivery, and customer success.

Closely partner and negotiate with various levels of stakeholders in business, IT, service providers/vendors and salesforce.com management, through effective written and verbal communication

Define and drive documentation for operational processes and procedures to optimize support and management of deployed applications and systems.

Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.

Manage a matrixed organization with direct and dotted line reporting members.

Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

Daily management of objectives, priorities, tradeoffs, risk and performance management of all reporting staff members according to corporate policies and best practices.

Demonstrate practice of advanced technical knowledge, quality concepts and continuously expand in own and related disciplines and functional area

Identify technology and process gaps, conduct sophisticated and creative gap analysis, and translate those results to easily digestible messages.

Required Skills

  • Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Electronics, Engineering, Management Information Systems or a related quantitative discipline

  • 10+  years of overall IT experience with at least 8 years of previous Salesforce application development or support in a large scale Implementation handling all aspects of CRM, case management and platform maintenance.

  • 6+ years of people management experience in IT industry managing/leading teams of size at least 20

  • 4+ years of experience programming or supporting in Triggers , Apex Code and Visualforce Pages

  • Understanding of best practices regarding Salesforce implementations, including design patterns, release management, deployment strategies, and testing best practices

  • Demonstrated ability to manage overall business initiative or several components of a large, complex project with direct experience in Agile and Scrum;

  • Ability to understand and troubleshoot issues across different platforms

  • Should have a keen eye around various trends in application support and platform administration and look for process improvements and automations to offset manual work.

  • Ability to manage a group of specialists and be a SPOC (Single point of contact) managing several competing priorities.

  • Ability to engage with emotional intelligence as required to avoid conflicts with customers based on personality differences and to make suggestions in a manner that is more likely to result in a desired outcome

  • Good project management skills with ability to juggle multiple projects/tasks across various user groups

  • Excellent understanding of Salesforce's Web Services and good understanding of Salesforce SOQL, SOSL and security model

  • Must be a self-starter and Salesforce enthusiast who thrives on working in fast-paced environment

  • Strong team player with service-oriented attitude and customer focus

  • Strong hold on enforcing SOX protocols, Change Management and Release Management principles and processes

  • Experience with vendor and budget management

Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Electronics, Engineering, Management Information Systems or a related quantitative discipline

10+  years of overall IT experience with at least 8 years of previous Salesforce application development or support in a large scale Implementation handling all aspects of CRM, case management and platform maintenance.

6+ years of people management experience in IT industry managing/leading teams of size at least 20

4+ years of experience programming or supporting in Triggers , Apex Code and Visualforce Pages

Understanding of best practices regarding Salesforce implementations, including design patterns, release management, deployment strategies, and testing best practices

Demonstrated ability to manage overall business initiative or several components of a large, complex project with direct experience in Agile and Scrum;

Ability to understand and troubleshoot issues across different platforms

Should have a keen eye around various trends in application support and platform administration and look for process improvements and automations to offset manual work.

Ability to manage a group of specialists and be a SPOC (Single point of contact) managing several competing priorities.

Ability to engage with emotional intelligence as required to avoid conflicts with customers based on personality differences and to make suggestions in a manner that is more likely to result in a desired outcome

Good project management skills with ability to juggle multiple projects/tasks across various user groups

Excellent understanding of Salesforce's Web Services and good understanding of Salesforce SOQL, SOSL and security model

Must be a self-starter and Salesforce enthusiast who thrives on working in fast-paced environment

Strong team player with service-oriented attitude and customer focus

Strong hold on enforcing SOX protocols, Change Management and Release Management principles and processes

Experience with vendor and budget management

Desired skills

  • Master’s degree (or its foreign degree equivalent) in Computer Science, Electronics, Engineering, Management Information Systems or a related quantitative discipline

  • Advanced knowledge of the force.com platform

  • Direct experience with Agile and Scrum; excellent project management skills with ability to juggle multiple projects/tasks across various user groups

  • Exposure to Javascript and J2EE related technologies

  • Experience with sandbox and production deployments

  • Any of the following Salesforce certifications

    • Salesforce Certified Administrator  (201)

    • Advanced Administrator (211)

    • Platform Developer I (401)

    • Sales/Service Cloud Consultant

    • Certified Salesforce Platform Developer II (501)

Master’s degree (or its foreign degree equivalent) in Computer Science, Electronics, Engineering, Management Information Systems or a related quantitative discipline

Advanced knowledge of the force.com platform

Direct experience with Agile and Scrum; excellent project management skills with ability to juggle multiple projects/tasks across various user groups

Exposure to Javascript and J2EE related technologies

Experience with sandbox and production deployments

Any of the following Salesforce certifications

  • Salesforce Certified Administrator  (201)

  • Advanced Administrator (211)

  • Platform Developer I (401)

  • Sales/Service Cloud Consultant

  • Certified Salesforce Platform Developer II (501)

Salesforce Certified Administrator  (201)

Advanced Administrator (211)

Platform Developer I (401)

Sales/Service Cloud Consultant

Certified Salesforce Platform Developer II (501)

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Read Full DescriptionHide Full Description
Confirmed 15 hours ago. Posted 30+ days ago.

Discover Similar Jobs

Suggested Articles

One Step Register
Need an account? Sign Up