This position is located in Rochester, NY

 

Every few years, a company emerges and transforms an industry. Instacart been leading the evolution of a $800B retail market, and redefining how people shop for groceries. In a few short years we've launched same-day delivery in nearly 150 major US markets, provided flexible work to tens of thousands of Personal Shoppers on our platform, and have sold and delivered more than $1B in grocery products.

This Shift Lead drives Instacart's success inside our partnered grocery stores by leading a team of in-store staff to create and maintain the Instacart Experience for our customers. The shift lead provides guidance and oversight of in-store operations with direction from the Local Operations Teams to deliver perfect orders every time. 

We need motivated and experienced leaders to help us deliver a magical experience to our amazing customers. Join us!

Responsibilities:

Team Building (60%)

  • Welcome new team members
  • Train new and current shoppers
  • Encourage positive work environment
  • Lead by example!

Assist with In-Store Operations (30%)

  • Put our customers first by ensuring that orders are accurately and efficiently fulfilled
  • Communicate effectively with the Instacart Operations Team regarding store and shopper relations

Partner/Customer Communications (5%)

  • Maintain a strong and positive relationship with the management team at our partner stores through regular communication and feedback

Problem Solving (5%)

  • Act quickly and respond to store, shopper or customer issues
  • Brainstorm new process improvements

Requirements:

  • Customer service and retail experience (2+ years)
  • Experience working in diverse teams (1+ year)
  • Strong motivational and leadership skills
  • Ability to deliver customer service that exceeds customer needs
  • Effective interpersonal and communication skills; organization, planning, and prioritization skills
  • Qualified applicants must be able to do the following with or without a reasonable accommodation:
    • Lift up to 50 lbs regularly throughout shift 
    • Remain standing or walking, including up and down stairs, during shift 
  • MUST BE ABLE TO WORK FRIDAY, SATURDAY, AND SUNDAY (If you are unable to work on any of these specific days, we do have part-time roles available) 

Benefits:

  • Talented and collaborative coworkers who will both push and support you
  • Medical benefits and 401(k) retirement plan
  • Accrued sick time off
  • Commuter Benefit
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Confirmed 13 hours ago. Posted 30+ days ago.

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