Job Title: Support Engineer - Veeva Vault
Career Level - C3
Introduction to role:
Are you ready to make a difference? AstraZeneca is seeking a Veeva Vault Support Engineer with Pharma Domain experience to support our GPQS Veeva Vault application (Vault Quality Suite (QMS)). This role also involves working on configuration changes/new configuration development. If you have strong BAU/Maintenance support knowledge, this could be the opportunity for you! This support Engineer role may also be part of DevOps Platform team for AZ GPQS Vault suite.
Accountabilities:
As a Support Engineer, you will serve as an internal consultant and Veeva Vault expert for IT and business partners across regions and business areas. You will participate in business requirement gathering and design activities with business & IT stakeholders as part of a scrum team. You will perform delivery activities through Design / Build / Test / Deploy phases for regular releases and key Veeva platform initiatives. You will design and build extensions for Veeva Vault to accommodate custom business flows. You will ensure that all system security and control procedures are implemented and maintained. You will generate and implement ideas to simplify / streamline our integration landscape in alignment with integration design and patterns. You will be responsible to maintain the configuration specification documentation both for functional and integration configuration. You will manage/update JIRA Board or any Equivalent Tools (HP ALM) during the lifecycle of an implementation focusing on requirements gathering, configuration, validation/testing, training, and go-live activities during releases.
You will edit/update/maintain integration interfaces. When needed work with Integrations team to ensure that the integrations are set up and working as expected. You will work with Veeva technical team on requirements, issues related to Veeva API, Security Set-up and Functional Configuration. You will be responsible to solve day-to-day incidents, service requests and work towards incident-reduction and automation. Also, update Service Now (ticket management tool) for all events with respect to the incidents, service requests, changes and problems. You will drive small modules in support transitions and ensure application stability when taking over BAU support of new applications.
Essential Skills/Experience:
Desirable Skills/Experience:
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
Why AstraZeneca?
At AstraZeneca, we dare to lead, applying our problem-solving mindset to identify and tackle opportunities across the whole enterprise. Our spirit of experimentation is lived every day through our events like hackathons. We enable AstraZeneca to perform at its peak by delivering world-class technology and data solutions. Our work unlocks the potential of science. We optimise and revolutionise AstraZeneca by maximising efficiencies and finding new ways to drive productivity. From automation to data simplification. We're part of a global company that's investing in a bold digital strategy; to become a truly data-led enterprise that disrupts the entire industry.
Ready to make your mark? Apply now!
Date Posted
19-Jan-2024
Closing Date
29-Apr-2024
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
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