Digital Realty

Job Description

About the role

As Manager Implementation Services (f/m/d), you lead the delivery of customer implementations within a sub-regional scope. While part of the wider DACH-Croatia organization, you are primarily responsible for Austria and Switzerland, ensuring consistent, high-quality execution, developing your team, and aligning with global standards.

What you will do

• Lead, develop, and inspire a team of Implementation Managers, and support functions
• Own the successful delivery of customer implementations across AT/CH, ensuring projects are on time, within budget, and meet quality standards
• Plan and optimise resource allocation across the full implementation lifecycle across multiple countries
• Drive alignment of processes, tools, and ways of working in line with the global operating model
• Collaborate closely with Sales, Engineering, Operations, Procurement, and Customer Success to deliver seamless customer solutions
• Manage external vendors and contractors, ensuring quality, cost efficiency, and compliance with procurement standards
• Identify process improvements, remove bottlenecks, and drive continuous improvement initiatives across the sub-region
• Support sub-regional initiatives, including operational optimisation and cross-country collaboration

What you will bring

• Degree in engineering or a comparable technical background
• 7+ years of experience in implementation, project delivery, or similar roles in an international environment
• Minimum 3 years of people leadership experience, with a track record of building and leading high-performing teams
• Strong project management expertise, including managing budgets, KPIs, and timelines
• Experience in data centres, critical infrastructure, or a similar technical environment is preferred
• Ability to work effectively in a matrix organisation and influence stakeholders across multiple countries
• Strong communication, problem-solving, and organisational skills
• Fluent in English; willingness to travel within the sub-region

What we offer

• Open-door culture with short communication paths and flat hierarchies
• Personalized onboarding plan (buddy system) and structured education programs
• Personal development opportunities in a fast-growing environment
• Attractive social benefits (flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
• Many additional extras like free drinks, fresh fruit, and regular team events

A bit about us

Digital Realty is the leading provider of carrier and cloud neutral data centre services by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on 6 continents. We've 3,500+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.