Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To contribute specialist Business Process Engineering input into the development, maintenance and implementation of the Process Science Framework to enable the competitive advantage of the organisation and to be a key enabler in professionalising business operations across the Stanbic Bank by measuring and improving maturity and operational processes and skills to extract efficiencies with the client in mind.
- Conduct in-depth analysis to ensure that the organisations' products and services are executed through effective and efficient business processes. Identify and quantify opportunities and problem areas through the intelligent analysis of processes, organisational design and strategy in order to enable a competitive advantage for the organisation.
- Contribute, by providing specialised Process Engineering input, to the setting of the CoE's (Process Excellence) technology plan and the Group IT plan. Provide domain expertise to develop the relevant technological requirements. Adhere to and implement the relevant technology standards developed by the IT Function.
- Deliver holistically on all the reporting requirements in order to enable transparency and effective decision making. Develop and get consensus on a process roadmap, which includes tactical, short, medium and long term process execution imperatives enabling the step change improvement in process performance year-on-year.
- Direct, design and deliver practical solutions using structured process improvement disciplines. Drive the execution, monitoring, tracking and reporting on end-to-end process performance in order to demonstrate value to the organisation.
- Provide expert advice and guidance to stakeholders and clients (Trusted Advisor). Resolve queries regarding Process Science. Where necessary provide training to targeted business areas. Engage in the appropriate forums and workshops to convey Process Science facets to wider audiences.
Qualifications
- First Degree Information Studies or related from a recognised Institution.
- A good understanding of the Bank's processes, products, data and systems would be required.
- 5-7 years experience in business process management, modelling, innovation, science, analysis, design, engineering, improvement, documenting, quality assurance, analysis tools and systems.
- Workflow experience would be required.
Additional Information
Behavioural Competencies:
- Articulating Information
- Challenging Ideas
- Embracing Change
- Examining Information
- Exploring Possibilities
- Interpreting Data
Technical Competencies:
- Automation Acumen
- Automation Delivery
- Client Relationship Management
- Continuous Improvement
- Creative Problem Solving
- Process Management
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