Renewals Sales Specialist

Red Hat

Company Type

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

Perform activities that create additional pipeline or upsell and cross-sell solutions that serve both Red Hat and our customers. The Red Hat Sales team is looking for a Renewals Sales Specialist to join us in Johannesburg, South Africa. In this role, you will be responsible for working on and closing renewal business in cooperation with territory account managers, as well as for growing the business. You’ll work on complex contracts and bids and run rate volume business in order to ensure high renewal retention rates. As a Renewals Sales Specialist, you will get the opportunity to work collaboratively with multicultural internal and external teams to build a solid renewal business.

Primary job responsibilities

  • Work with your customers to identify renewals and upsell and cross-sell opportunities and optimize quality of service, business growth, and customer satisfaction
  • Secure renewal business by engaging with end users, partners, and distributors ahead of the renewal due dates
  • Manage forecasts and pipeline, record sales activity, schedule follow-up activities as needed, and track customer data using company-standard customer relationship management (CRM) tool
  • Work with Finance, Deal Desk, Legal, and Operations teams across the region to facilitate deals and make sure that all necessary information is available
  • Work closely with account managers on updating each other on progress and agree on next steps
  • Perform additional calls to top accounts as agreed upon with account managers throughout the year to ensure visibility in the account, secure a higher renewal rate, and maintain a close relationship with customers
  • Maintain an up-to-date knowledge of the industry and of Red Hat's competitive position within it

Required skills

  • 2 years of experience in a software sales related role
  • Solid knowledge of bid and contract management
  • Demonstrated success in a similar technology or software sales support position, e.g., outside, inside, telesales, or sales administration, with a record of achieving your goals
  • Understanding of complete sales cycle management from prospecting to closing
  • High-quality customer service skills
  • Good organizational and time management skills
  • Ability to build long-term relationships with customers by establishing trust and credibility
  • Fluent language skills in English
  • Ability to work well within a senior team and coordinate complex activities in a fast-paced environment
  • Motivated and committed

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.



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Confirmed 6 hours ago. Posted 30+ days ago.

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