Moody's

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve Microsoft Power Platform application issues (Power Apps, Power Automate/Flows, and Dataverse), as well as other corporate software-related issues effectively
• Strong customer service orientation with the ability to deliver high-quality, timely support to end users at all levels of the organization
• Ability to perform basic testing and quality checks on configurations and data to ensure accuracy, reliability, and system integrity
• Excellent verbal and written communication skills, with the ability to translate technical concepts into clear, user-friendly language
• Experience supporting Microsoft Dynamics operating systems is a plus
• Experience using ticketing and IT service management platforms to resolve incidents and service requests is desired
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

Education

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical work experience
• Relevant industry certifications, such as Microsoft Certified credentials, are preferred

Responsibilities

The Technical Support Analyst delivers end-user technology support across corporate systems to ensure seamless day-to-day operations for Moody’s Local employees.

• Provide first-level technical support to end users for application-related issues, communicating proactively regarding the status of open incidents and service requests to ensure transparency and satisfaction
• Log, track, and manage incidents and service requests using the company’s service management platform, ensuring timely resolution and appropriate escalation when required
• Collaborate with senior IT staff and cross-functional teams to investigate and resolve complex or recurring technical issues, including proposing new developments to address repetitive matters
• Manage and administer user access to corporate applications, including provisioning, modification, and deprovisioning, in accordance with defined policies and controls
• Participate in corporate application development activities related to ongoing system enhancements and maintenance requirements

About the Team

The Technical Support Analyst will be part of the Moody’s Local Technology regional team. Moody’s Local is a group of local credit rating companies owned by Moody’s, focused on addressing the needs of domestic capital markets across Latin America. The organization operates in fourteen countries throughout the region and supports more than 2,300 issuances, issuers, and entities. With over 190 employees, Moody’s Local reflects a well-established and scalable operating model designed to meet the evolving needs of local markets.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.