Accenture

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : Network Infrastructures

Good to have skills : Network Security Management, Data Center Networking Technologies Operations

Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

We are seeking a proactive and experienced Senior Network Administrator to lead the design, implementation, and management of our enterprise network infrastructure. This role goes beyond maintenance—you ll drive network reliability, security, scalability, and performance while mentoring junior team members and supporting business-critical operations.

Roles & Responsibilities:

• Senior Network Administrator to lead the design, implementation, and management of our enterprise network infrastructure.
• Drive network reliability, security, scalability
• Manage and maintain enterprise network infrastructure including routers, switches, firewalls, and wireless networks.
• Monitor network performance, availability, and capacity to ensure optimal uptime.
• Troubleshoot network, connectivity, and performance issues across LAN, WAN, VPN, and internet links.
• Configure and manage VLANs, routing protocols, NAT, ACLs, and network security policies.
• Support firewall management and security compliance activities.
• Coordinate with ISP, vendors, and internal teams for issue resolution and network changes.
• Perform network patching, firmware upgrades, and configuration backups.
• Implement and maintain network monitoring tools and alerting systems.
• Support datacenter and DR network infrastructure activities.
• Participate in incident management, root cause analysis, and problem management discussions.
• Maintain network documentation, topology diagrams, SOPs, and operational procedures.
• Ensure adherence to ITIL processes, change management, and security standards.
• Provide support during maintenance activities, outages, and critical incidents.
• Mentor junior engineers and assist in shift or operational management activities.
• Work closely with Linux, VMware, Backup, Security, and Application teams for infrastructure coordination.

Professional & Technical Skills:

• Bachelor s degree in Computer Science, IT, or related field
• 5+ years of hands-on experience in network administration/engineering
• Strong expertise in:
• TCP/IP, OSI model, routing (OSPF, BGP), switching (VLANs, STP)
• Network security (firewalls, VPNs, ACLs, NAT)
• Experience with enterprise-grade networking equipment (Cisco, Fortinet, Juniper, etc.)
• Hands-on experience with:
• Network monitoring tools (SolarWinds, Nagios, PRTG, Wireshark)
• Firewall and security appliances
• Working knowledge of cloud networking (VPCs, subnets, gateways, hybrid connectivity)
• Experience in high-availability and failover configurations
• Strong troubleshooting and root cause analysis skills

Optional:

• CCNA / CCNP (Cisco Certified Network Professional preferred)
• CompTIA Network+
• Fortinet NSE / Palo Alto certifications (nice to have)
• AWS/Azure Networking Specialty (optional)

Additional Information:

• The candidate should have minimum 3 years of experience in Network Infrastructures.
• This position is based at our Chennai office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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