CBRE

CBREGlobal Workplace Solutions (GWS) works with clients to make real estate asignificant contributor to organizational productivity and performance. Ouraccount management model is at the heart of our client-centric approach todelivering integrated real estate solutions. Each client is entrusted with adedicated leader and is supported by regional and global resources,demonstrating the industry's most robust platform. CBRE GWS deliversconsistent, measurably superior outcomes for our clients at every stage of thelifecycle, and across industries and geographies

About The Role

As a CBRE Workplace Experience Associate, youwill be responsible for delivering world-class customer service

experience to employees and guests of adesignated building.

This job is part of the Workplace Experiencefunction. They are responsible for providing world-class customer service to

the clients and visitors of a designatedbuilding for a Life Sciences/ Pharmaceutical site located in Philadelphia, PA. Thisis a fully onsite role Monday-Friday in Philadelphia, PA.

What You’ll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
• Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations
• and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional
• customer service-driven manner.
• Oversee support for the team as directed including office supply management, meeting coordination, and
• equipment care.
• Review customized client materials to ensure they follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify management to ensure the safety of all
• individuals in the building.
• Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.
• Follow specific directions as given by the manager and work under minimal supervision.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and communicate unusual and/or complex content in a concise and logical way.

What You’ll Need

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job
• function is required.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Advanced organizational skills with an inquisitive mindset

AboutCBRE

Whenyou join CBRE, you become part of a global leader in commercial real estate andinvestment services that help businesses and people thrive. We are dynamicproblem solvers and forward-thinking professionals who create significantimpact! Our collaborative environment is built on our shared values — respect,integrity, service, and excellence — and we value the varied perspectives,backgrounds, and skills of our people. At CBRE, you have the opportunity tochart your own course and realize your full potential!

Disclaimer

Applicantsmust be currently authorized to work in the United States without the need forvisa sponsorship now or in the future.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).