Overview
GROW YOUR CAREER WITH FORD | DELIVER LUXURY SERVICE, BUILD LASTING RELATIONSHIPS
Ford of Southwest Houston, part of the fast-growing Group 1 Automotive, an industry leader in automotive retail, is seeking a high-performing Automotive Service Advisor to join our team. This is more than a service role; it’s an opportunity to be the face of the customer experience, build lasting relationships, and drive results in a performance-driven environment. We’re looking for customer-focused, motivated professionals who take pride in their work and are driven to be at the top of their game.
- Must be available to work weekends
Responsibilities
- Greet customers in a timely, friendly manner and obtain pertinent vehicle information
- Actively promote and build rapport with the customer
- Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
- Generate and provide customer with a complete and accurate estimate of repair
- Establish and communicate completion time of repair with customer and technician
- Answer incoming service calls
- Maintain and schedule service appointments
- Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
- Strictly follow the manufacturer’s warranty guidelines and procedures
- Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
- Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property
Qualifications
- Minimum of 3 Years Service Advisor Experience Required
- Ford Service Advisor Experience Plus!
- CDK, XTIME and TSD experience preferred
- Product Knowledge
- Ability to identify the problem quickly
- Good knowledge of automobiles
- Effective analytical and communication skills
- Effective people skills
- Good reading, computer, and mathematics skills
- Leadership quality
- Ability to learn new technology and repair and service procedures and specifications
- Fluent in the English language
- High School Diploma or Equivalent
- Must have a Valid Driver’s License
Comprehensive Benefits Package:
- Salary Base Pay Plan, Plus Bonus's
- Service Advisor University – Paid for by Group1 Automotive
- Health, Dental & Vision Insurance
- Life & Disability Insurance
- 401(k) with Company Match
- Paid Time Off
- Employee Vehicle Purchase Program
- Employee Stock Purchase Plan
Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!
- All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify
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