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Director – Privacy Artificial Intelligence

American Express

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Director – Privacy Artificial Intelligence

The American Express Global Privacy Office are trusted advisors on the American Express Data Protection & Privacy Principles. We work to raise privacy awareness, drive compliance with both internal privacy policies and regulatory expectations across the organization and establish privacy as a strategic differentiator for the American Express brand. As a second line of defense function, Global Privacy oversee, provide expertise in, and challenge the identification, management, and mitigation of privacy risks across the company in line with the privacy framework and the company’s vision to provide the world’s best customer experience every day.

This position, based in India, is part of the Global Risk and Compliance Organization - a second line of defense risk oversight function responsible for the independent management of privacy risk globally. The role will report directly into the VP for US and Institutional Privacy, located in the UK. The successful candidate will deploy a combination of extensive privacy expertise and a strong understanding of Artificial Intelligence to support the Global Privacy Office to deliver on business-critical strategic objectives.

How will you make an impact in this role?

Key Responsibilities / Job Functions

  • Lead a team of Privacy and AI experts to accomplish privacy risk management goals, best practices and risk mitigation strategies
  • Be the central Point of Contact for the Privacy office for all matters relating to Artificial Intelligence
  • Support the business through AI and Gen AI Privacy Risk Assessments identifying and supporting mitigation of risks
  • Monitor AI risk levels in aggregate as it relates to AI’s use with personal data.
  • Uplift GPO’s governance and capabilities supporting the AI domain, including the Privacy Risk Assessment processes and integration points across the enterprise
  • Champion a consistently strong control environment, and influence the continued enhancement of common controls in the AI space.
  • Define and Publish key metrics and dashboard to ensure internal and external stakeholders remain informed on progress and deliverables
  • Create and deliver compelling presentations for consumption by senior leadership, committees and other diverse audiences.
  • Own GPO’s AI Guidelines, ensuring key partners are well trained and the guidelines are well socialized across impacted parties.
  • Build strong, collaborative relationships with First Line Business Unit partners, risk oversight functions, compliance, operational excellence, information security, GCO and many others to drive privacy best practices throughout the enterprise.
  • Provide privacy guidance, credible challenge and ongoing second line oversight to pro-actively identify and address risks.
  • Key member of VP Leadership team, able to engage and influence internally and externally.

Minimum Qualifications

  • 10+ years’ experience in a Risk Management/Compliance/Audit role or a highly regulated domain.
  • Extensive experience in Privacy risk management, and familiarity with key regulations including GDPR and CCPA.
  • Thorough understanding of the application of AI and Gen AI and the inherent risks.
  • Demonstrated ability to manage risk strategically and tactically and deliver initiatives to advance the maturity and soundness of the control environment.
  • Excellent written and verbal communication and presentation skills, able to create compelling arguments and influence across all levels of the organization.
  • Excellent relationship building skills to partner effectively across diverse, cross-functional teams in complex and rapidly-changing environments. 
  • Outstanding problem-solving and analytical skills, with strong learning agility and willingness to embrace and lead through change.
  • Experience leading, engaging and motivating hardworking and diverse teams through complexities to deliver results.

Preferred Qualifications

  • Familiarity with AI regulation, in place and emerging, globally.
  • Working knowledge of privacy risk identification, assessment, and management frameworks, including designing, and implementing privacy related controls.
  • Experience working in a highly controlled environment and governing supporting policies and procedures.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • Support for financial-well-being and retirement 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • Generous paid parental leave policies (depending on your location) 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Confirmed 3 hours ago. Posted 6 days ago.

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