Customer Quality Agent (12 Month Contract)

Avery Dennison

Company Type
Industry
Experience
Workhours
Responsibilities

Description de l'entreprise

Avery Dennison (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries. Reported sales in 2017 were $6.6 billion. Learn more at www.averydennison.com.

Description du poste

The Customer Care Center team handles customer complaints, following the standard customer complaint process, in order to meet customer response time target and cost/complaint target. The Center will aim to continuously improve the speed of the complaint handling to improve Customer satisfaction, while reducing the cost per complaint.

 

In this position,you will:

  • Technically investigate the complaints using the customer feedback, the samples provided by the customers, the Quality Control data, the test results requested to reproduce the defect, the traceability data of the goods delivered and the continuous communication with technical field team.
  • Approach Customer issues using Problem Solving Methodologies: Problem Description, Containment, Root Cause Analysis, Corrective Actions.
  • Develop and maintain positive relationships with both internal and external customers.
  • Undertake Customer complaints's handling and administration, including appropriate complaint analysis. Decide on outcome of Complaints, based on factual analysis.
  • Answer customer and internal calls promptly & communicate with customers in a timely manner.

Maintain appropriate documentation and reporting to enable and monitor corrective actions and measure key performance metrics

 

 

 

Qualifications

 

You will meet the following requirements:

  • You have a Bachelor Degree with 2-3 years experience in an industrial B2B environment.
  • You are highly problem solving minded and possess a strong analytical spirit.
  • You are open-minded and result oriented
  • Fluency in French and English is a requirement. Knowledge of any other language will be considered as an advantage.
  • You have a strong customer focus/quality experience. 

 

 

 

 

 

Informations complémentaires

Please note this opportunity is a temporary contract of 12 months

 

Avery Dennison is a great place to work for everyone. We offer:

  • Workplace Flexibility
  • Structured learning and development
  • Mentoring program
  • Bold total rewards

At Avery Dennison we do what we love and we love what we do.

We look forward to receiving your application.

Avery Dennison is an equal opportunity employer and committed to growing its diversity. 

 

 

 

 

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