Customer Care Consultant - Healthcare Digital

General Electric

Company Type
Industry
Skills
Responsibilities
Workhours

3113553

Customer Care Consultant - Healthcare Digital

Healthcare Digital

GE Healthcare

Finland

Essential Responsibilities

Customer Care Consultant supports also sales in pre-sales activities by installing and maintaining demo environments and acts as domain expert in providing answers to technical requirements.



Solving incidents in customer environment and escalating them if needed
Problem management
Help-desk activities: Case management, customer communication
Installing and upgrading demo and customer environments
Sales support: Tender responses to technical questions, demo environment preparation and acting as technical expert in pre-sales meetings
Customer account development and relationship management: mainly arranging and participation customer service meetings
Maintaining documentation about customer environment



Role Summary/Purpose

The Customer Care Consultant is responsible for help-desk and customer relations activities in GE Healthcare Digital’s High-Acuity domain including operating room management, anesthesia and intensive care systems. The role includes incident management, fulfilling service requests, problem solving and occasionally also installation and upgrade activities in customer environments.


Qualifications/Requirements

Bachelor or Master’s degree in Software Engineering or other relevant education
SQL (Microsoft and/or Sybase) knowledge
Windows server experience
Strong problem solving skills
Willingness to learn customer working environment, technical environments and GE’s products
Significant relevant working experience
Fluency in Finnish and English languages


Desired Characteristics

Experience and knowledge about VMWare environment
Experience and knowledge about IT networks
Excellent communication skills
Taking actively responsibilities and drive problems to closure also outside own area of expertise
Willingness to work both individually and as part of the team




Interested? Please apply through www.ge.com/careers no later than June 10th, 2018. For further information please contact Staff Customer Support Team Manager Ari Mäkeläinen (email: ari.makelainen(at)ge.com).

About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Career Level

Experienced

Function

Services

City

Helsinki

Postal Code

00510

Relocation Assistance

No

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Confirmed 15 hours ago. Posted 30+ days ago.

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