Job Description
The Role:
This group is seeking engineers with a programming background for customer support of vision application development in industrial machine vision. Strong communications skills as well as the temperament to debug and solve difficult problems are needed.
Essential Functions:
- Provide technical support over the phone or email to engineers integrating Cognex machine vision systems in a fast-paced interrupt driven environment.
- Provide technical support to satisfy customer’s request.
- Identify customer’s problems, duplicate them, and provide adequate solution on both Hardware and Software issues in the shortest timeframe.
- Report design problems or product bugs to R&D.
- Interface and coordinate with global technical support group to be aligned and up to date.
- Qualify repair requests and generate RMAs for customers with problem products.
- Manage and handle all possible platforms used and supported by our products, including Host machines (e.g. PC, Stand-alone), Operating systems (Windows & others), Compilers (e.g. C++, C#.NET), Industrial protocols and other related areas
- Develop technical bulletins and knowledge base articles for publishing on the company support website.
- Perform other related duties as required.
Knowledge, Skills, and Abilities:
- Strong problem-solving temperament and ability to multi-task.
- Comfortable with debugging software and troubleshooting of electrical hardware.
- Excellent oral and written communications skills.
- Strong PC skills and local area networking familiarity
- Programming skills in VB, C#, C++, or Phyton, Java Script as additional tools.
- Windows programming experience.
- Familiarity with the following:
- Understanding and Deep Dive for technical area in theories and real applications for Machine Vision, DL industry including Lighting, Optics, 2D/3D Measurements
- PC hardware, operating systems, and common applications
- Implementation for Industrial controls, networking, or communication protocols (EIP, Devicenet, Profinet, etc) with using PC, PLC or external relevant devices.
- PLC Ladder Logic control programming experience is beneficial
Minimum Education and Work Experience Required:
Education:
- BS or MS(Ph.d) in an engineering field such as Computer Science, Electrical Engineering, Mechanical Engineering, Optics or equivalent.
- Knowledge of optics and lighting is of benefit.
Languages:
- Bilingual Korean /Fluency English (spoken and written) is mandatory.
- Any additional language would be highly valuable.
Professional Experience:
- A minimum of 3~5 years of experience in a similar position in factory automation is required. Previous experience of at least one year with machine vision or automation is a MUST.
- Proficient in at least one of the following programming languages: C#.Net, VC++, VB.Net.
- Understanding of the PC and networking environment is an absolute must.
- Technical background education in an engineering field such as Automation, Electrical Engineering, Mechanical Engineering, Optics or equivalent.
- At least 3~5-year Experience or training in programming in C++ or C#” language is must and VB.NET, Java-script, Python is nice to have
Personal Qualification:
- The uppermost qualification is a working attitude of devoting to achieving team goal, and to helping customer to solve their problem in a timely and satisfactory manner.
- Candidate should have good communication, interpersonal, technical, organizational and presentation skills, good analytical and problem-solving skills.
Availability required: Immediate
Additional Job Description
Read Full Description