We are seeking an experienced and passionate candidate who will build and lead our MSP Catalyst Customer Success team.
Catalyst is the E2E / enterprise grade, cloud-based, Big Data analytics platform that hosts all the Marketing, Sales and Pricing applications developed and commercialized by BCG. These products are critical to our growth plan, scalability, and to the success of our project teams. BCG has made multimillion-dollar investments to create these flagship products that complement our consulting offerings.
Our Senior Customer Success Manager will be in charge of the team that will be responsible for developing and maintaining customer relationships that promote retention and loyalty.
The Boston Consulting Group (BCG) is a global management consulting firm and the world’s leading advisor on business strategy. We partner with clients from the private, public, and not-for-profit sectors in all regions to identify their highest value opportunities, address their most critical challenges, and transform their enterprises. BCG was founded in 1963 and is a privately owned firm with more than 14,000 employees across 85 offices in 48 countries. Integrity, respect for the individual, delivering value, and making an impact on society are just some of BCG's core values. BCG's commitment to both our clients' success and our own standards is what sets BCG apart as a world-class professional services organization. Join BCG - start your career at a company that is consistently ranked as the leader in its field, and is acknowledged as one of the best places to work.
Basic Job Requirements
The Customer Success Manger needs:
Our ideal candidate also knows their way around:
The Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. In addition, as a federal government contractor, BCG maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations.BCG is an E-Verify Employer. Click here for more information on E-Verify. VEVRAA Federal Contractor
Software Product Business
Senior Customer Success Manager