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DESCRIPTION

The AWS Customer Service team provides support to a wide range of external customers helping them understand what Cloud Computing is all about, and whether it can be useful for their business needs. This team also assists with account and billing related inquiries, and interfaces with Amazon teams focusing on AWS to provide the perspective of the Voice of the Customer.

As a Technical Customer Service Associate, you'll help field customer e-mail, phone and chat contacts while interfacing with other Support teams. You will represent Amazon and AWS as you interact directly with our customers acting as an expert on AWS Cloud Computing services in the leading edge of this growing industry.

Key job responsibilities

Your responsibilities will include, but will not be limited to:

  • Providing innovative customer service to address billing, account access and authentication inquires and general resource management while keeping customer data safe.
  • Working with other customer support teams to ensure a consistent and high-quality level of support.
  • Identifying root-causes of customer issues, areas for improvement and providing valuable feedback to business and development teams.
  • Assisting with customer communication during AWS critical launches and support events.

This role does require the ability to work weekends and/or evenings.

About the team

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

We are open to hiring candidates to work out of one of the following locations:

Dublin, D, IRL

BASIC QUALIFICATIONS

1+ years of technical experience working with computer systems and technology components

6+ months of experience in Contact Center and/or customer facing roles in a fast-paced environment

General knowledge in one or more technology domain areas (e.g., cloud computing, internet, network, software, systems)

Computer literacy with experience using Windows/MS Office (i.e., Outlook, Excel) Demonstrated advanced proficiency in English both written and spoken

High school diploma

PREFERRED QUALIFICATIONS

  • 1+ years of experience in Contact Center or Customer Support in a fast-paced support environment • Experience with Amazon Web Services products and features or Cloud Computing technologies • Associate or Bachelor degree in a technical related field

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).

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Confirmed 20 hours ago. Posted 26 days ago.

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