Genesys is the world’s leading provider of customer service and contact software — with more than 4,000 customers in 80 countries. Drawing on its more than 20 years of customer service innovation and experience, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to effectively drive today’s customer conversation. Genesys software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service – and extending customer service across the enterprise to optimize processes and the performance of customer-facing employees.
Job Title: Sr. Training Specialist
Job Location: Chennai, India
The Learning and Development Specialist supports global L&D initiatives including The Conversations (our performance management program), Level-Up Leadership, global and local onboarding, as well as driving employee participation in training and development offerings online. This role supports the learning team by assisting with course assignments and reporting for our learning management system. As a member of the HR community, the L&D specialist supports local HRBs and recruiting team to support a great employee experience and assists local HR in supporting the new hire welcome program.
Educational Requirements: Associates or Bachelor's Degree in HR or training/development/talent related degree preferred.
Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via http://www.genesys.com/, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics
HR TRAINING & DEVELOPMENT