Senior Process Consultant, Support Strategy & Process


Senior Process Consultant, Support Strategy & Process

Competitive salary

Round Rock, TX

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Process Consultant on our Global Process Engineering team in Round Rock, TX

Quality is everything at Dell. It’s what we’re known for and we build it into all our processes. Our Support and Deployment Services organization is seeking to fill a full-time position of SeniorProcess Consultant as part of the Global Process Engineering team. As a key member on the Process Engineering team, you will be responsible for Digitizing processes that enables Process Transformation and recommend changes to Operating models working closely with cross functional teams

Key Responsibilities

  • Deeply understand the architecture and connection points of Dell’s Support and Deployment processes, products and policies
  • Act as the go-to person to solve problems quickly and efficiently; Use problem solving skills to resolve large and complex business problems
  • Enable process transformation by digitizing processes within Software AG ARIS platform and act as the SME for other business users
  • Be the go to person for Scenario Modeling / What-if Analysis / Simulations
  • Work collaboratively with Data and Analytics teams across SDS for seamless integration of data/metrics into the process improvement initiatives.
  • Analyze complex support flows and provide recommendations for process, policy and product improvements in interconnected global environments.
  • Work with cross-functional partners to improve the Support experience for internal as well as external customers
  • Communicate and collaborate effectively with key internal and external stakeholders through transparency and partnership

Essential Requirements

  • Bachelor’s Degree in Industrial Engineering, Supply Chain, Engineering Management and / or related field is required
  • 8+ years’ experience in Management Consulting, Support Operations, Process Engineering or equivalent team
  • 4+ years of experience initiating and driving Business Process Re-engineering efforts to completion with minimal guidance
  • 4+ years of experience doing Business Process Mapping, Analysis, Value Stream Mapping (VA / NVA), FMEAs, Scenario Modelling

Desirable Requirements

  • Excellent Customer Facing Skills
  • Organized, detail oriented and possess excellent interpersonal communication skills with a proven ability to foster communication and collaboration across departments and across a wide range of skill sets, using a variety of approaches.
  • Proven ability to be creative and effective in finding solutions to complex problems, balancing immediate and long-term needs

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you can enhance our technical quality assurance protocols and methods, this is your opportunity to develop with Dell.

Closing date: xx xxxxxxxxx 20xx.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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Confirmed 16 hours ago. Posted 30+ days ago.

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