Twitch has achieved significant and consistent growth in audience (all organic traffic growth), engagement, and number of broadcasters streaming content. The Company is very well funded, has a proven management team, and strong technology. We offer our business customers a wide variety of tools to market and sell to these audiences, tools to help them develop better products, and research services to provide in-depth understanding of the gaming and entertainment markets.

We are looking for a detail-oriented, customer service focused Client Success Manager with media experience that will work hand in hand with the sales team. The Client Success Manager will be a crucial member of a growing team that will support sales in meeting its objectives and providing best in class customer service to clients, both internal and external. Light travel may be required.

Responsibilities

  • Be main client facing point of contact for post-sale campaigns to ensure smooth execution and delivery
  • Provide highest level of customer service to clients
  • Manage post-sale campaigns from insertions Order to final reporting with autonomy
  • Process IO into Order Management System
  • Verify accuracy of Internal IO and Client Insertion Order
  • Work closely with the client to answer questions regarding the campaign and collect assets
  • Collaborate with Ad Operations to ensure delivery, audit and troubleshoot live campaigns
  • Provide clients with consistent reporting and delivery analysis
  • Keep Sales apprised of all key issues, updated and relevant data throughout campaign process
  • Work with Custom Solutions team on custom campaigns
  • Work with Finance team on any new client approvals
  • Lead projects outside of day-to-day campaign management that have a wider business impact

Requirements

  • Online media experience
  • Works in a team oriented, high-energy environment with minimal supervision
  • Excellent written, presentation and oral communication skills
  • Able to proactively troubleshoot and problem solve quickly and though the proper escalation process
  • Excellent collaboration skills
  • Working knowledge of Microsoft Office: PowerPoint, Excel, and Word
  • Minimum 4 years experience in digital media  

Bonus points

  • Understanding of video gaming industry
  • Previous media agency experience
  • Salesforce and ad-server familiarity

Perks

  • A competitive salary
  • Restricted stock units
  • Employee discounts
  • 25 days holiday
  • Pension scheme
  • Private healthcare scheme
  • Cycle to work scheme
  • Childcare voucher scheme
  • Season ticket loan scheme
  • Subsidised gym membership
  • Commuting benefits
  • Catered meals twice a week
  • Unlimited snacks and drinks

Twitch (an Amazon.com subsidiary) is the world’s leading video platform and community for  gamers, with more than 100 million visitors per month. We connect gamers  from around the world by allowing them to broadcast, watch, and chat  with each other. Twitch’s live and on-demand video platform forms the  backbone of a distribution network for video game broadcasters including  pro players, tournaments, leagues, developers and gaming media  organizations. Twitch is leading a revolution in gaming culture, turning  gameplay into an immersive video experience. Learn more at: http://twitch.tv

We  are an equal opportunity employer and value diversity at Twitch. We do  not discriminate on the basis of race, religion, color, national origin,  gender, sexual orientation, age, marital status, veteran status, or disability status.

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Confirmed 6 hours ago. Posted 30+ days ago.

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