Technical Support Engineer

Qubole

Qubole, the leading cloud-agnostic, big data-as-a-service provider, is passionate about making data-driven insights easily accessible to anyone. Qubole delivers the industry’s first autonomous data platform. The cloud-based data platform, Qubole Data Service (QDS), removes the burden of maintaining the infrastructure of multiple big data processing engines, and enables customers to focus on their data. Qubole customers process nearly an exabyte of data every month. Qubole investors include Charles River, Institutional Venture Partners, Lightspeed, Norwest, Harmony and Singtel Innov8.

 

What you will be doing

  • Provide superior and professional customer support to Qubole customers with every interaction
  • Execute deep troubleshooting and drive resolution of customer issues as expediently as possible with the highest quality within customer-committed Service Level Agreements
  • Diagnose and isolate problems from anywhere within the technical stack from customer-initiation, through Qubole service to underlying cloud provider
  • Collaborate with DevOps, Sustenance and Engineering teams for bug-level and release-level code changes for customers
  • Drive useful content to internal and customer-facing documentation including the customer knowledge base and other sources
  • Drive deliverables for Support readiness for upcoming releases and core feature changes
  • Ensure continuous improvement in skills and practices are part of your DNA

Must Have

  • A passion for providing the best customer support and experience
  • 2-3+ years of experience in technical application support
  • Bachelors Degree in computer science or related field
  • A team player mentality - we will succeed only as a strong team
  • Excellent written and verbal communication skills
  • Strong problem solving and troubleshooting skills
  • Fundamental understanding of Java applications
  • Ability to learn highly complex technologies quickly - we are innovating solutions constantly at Qubole
  • Ability to take occasional scheduled 12 x 7 on-call rotations with occasional weekend work

Good to Have

  • Experience in analyzing system, network and application log files and system performance metrics
  • Linux scripting experience in bash and python
  • SQL experience including reading and writing complex SQL from at least one major relational database technology
  • Experience with writing, enhancing and supporting Java applications
  • Java troubleshooting including JVM, heap memory, threading concepts, garbage collection, etc
  • Knowledge and experience with technologies of cloud providers including AWS, Azure, Oracle and Google
  • Experience with big data technologies including Hadoop, Spark, Hive, Presto
  • Fluency in multiple languages
 
Qubole is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Qubole does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Qubole also strives f

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Confirmed 14 days ago. Posted 30+ days ago.

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