T&E Helpdesk Analyst (Japanese Speaking)

Roche

Company Type
Experience
Responsibilities
Workhours

Malaysia, Selangor, Petaling Jaya

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  • Job facts

Key Responsibilities

1. Provide first level support attending to all inquiries from DIA Japan end users related to Travel & Expense Application (TRAM)

2. Assist end users with the navigation, functionalities and processes related T&E

3. Ensure all queries received are correctly captured and updated in ticketing tool

4. Ensure quality and accurate delivery of services within agreed key performance indicators (KPIs) and as defined in the Service Level Agreement (SLA) and SOPs of the respective business sub-process

5. Properly educate end-users on the overall expense report process – using the tool and T&E policy.6.Properly escalate all inquiries to second level where required

Key Responsibilities (General)

1. Proactive learning on Concur product knowledge.

2.Ensure best practices are shared across teams. 3.Ensure all business activities comply with relevant department and company SOPs, local laws and are of high ethical standards.

Qualifications

Excellent written and verbal communication skills.

Strong Customer Service skills.  Working on a Call Centers and/or support T&E processes a plus.

Good  understanding of Travel & Expense process (e.g. Concur), systems and best practices a plus.

Strong excel, analytical and presentation tools.

Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines.

Proven track record of working with cross-functional teams (as they will be dealing with so many different affiliates, business partners, cultures, etc.).Possess excellent attention to detail; excellent analytical, research, and reconciliation skillsCollaborative and team oriented

Proficiency in Japanese is a must

Experience of

Bachelor's degree in Accounting or Finance preferred. 

Work experience equivalent is acceptable

Fresh graduates without relevant working experience will be considered

At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity

Roche is an equal opportunity employer.

  • Who you are
    You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.
    Read more
  • Who we are
    At Roche, 91,700 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. Roche Diagnostics is committed to create a great place to work for its employees and in 2015 we have been accredited as Regional Best Employer Asia Pacific by Aon Hewitt. Individual Best Employer Awards were awarded in Singapore, Korea, China and India.

    Roche is an equal opportunity employer.
  • Job facts
    • Location Malaysia, Selangor, Petaling Jaya
    • Function Customer Support
    • Subfunction Technical & Application Support
    • Schedule Full time
    • Job level Individual contributor
    • Job type Regular
    • Division Corporate Administration
    • Posted since 2018/05/18
    • Posted until 2018/08/18
    • Job-ID 201805-105504
  • Get in touch
    Miss Aishah Zaharuddin
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