Senior Director


Company Type

Job Title: Global Technical Services Sr. Director

Reporting To: Global Account Lead

• To jointly (with the client) develop and execute the Asset management and Engineering services strategy for the Cisco account
• To jointly (with the client) develop and execute the Energy and Sustainability strategy for the Cisco account
• To jointly (with the client) develop and execute the HSE strategy for the Cisco account
• To ensure the effective, efficient, and safe delivery of technical operations
• To ensure the performance of engineering Self Perform third party teams deliver to contractual KPI deliverables and avoid contractual KPI penalties
• To ensure that the technical operations represent best practice service delivery
• To ensure that the account delivery systems are fully aligned with Cisco priorities for Health & Safety and Business Continuity
• To develop and deliver continual improvement initiatives over the course of the contract (Cisco GSO program)
• To support the Theatre Leaders, Account Managers (AMs) and their teams for all engineering energy and EHS related matters including leading Technical Services Champions Network across the account
• To act as a senior member of the account leadership team and contribute to the overall account development and strategy.
• To act as a primary interface with the client team on all technical, Energy and EHS matters.
• To assist in strategic planning activities with IT/IS and/or Corporate Real Estate organizations where appropriate
• To program Manage activities including contract management, resource identification and scheduling; coordination, execution, report processing, and Customer satisfaction verification.
• Serves as a lead liaison between the business group and vendors.
• Provide guidance in all matters related to technical operations to include total cost of ownership
• Responsible for Metric Development

Key Accountabilities:
• Ensure 100% uptime is maintained at all data centers and Contract Critical locations.
• Ensure KPIs for Engineering, Energy and EHS are met or exceeded to avoid any management fee penalties.
• Deliver financial saving opportunities to meet Glide path deliverables
• Develop the Engineering, Energy and EHS teams with regard to the execution of their duties and assess Theatre capabilities and succession plans
• Ensure operational consistency between countries and theatres with respect to business-as-usual engineering duties
• Lead the implementation of best practice for Technical operations.
• Undertake CRM (customer relationship management) activities with key members of the client organization.
• Proactively maintain networks with the wider CBRE organization, such as subject matter expert networks and the center of excellence.
• Drive an EHS culture to minimize risk of accidents and incidents on the account
• Ensure global teams are delivering to industry best practices and engineering standards.
• Conduct technical audits and testing for compliance
• Ensure processes are in place to support Cisco’s global energy targets
• Drive account teams to deliver on energy saving initiatives

Team: Oversight of 5 Theatre Tech Leads, 5 Energy Mgrs.,1 BI Analyst, 5 EHS Leads (matrix dotted reporting)
Total portfolio circa 20 million sq. ft.
Number of properties: 540 in 96 countries


Thank you for your interest in CBRE. This position is being published in an effort to build our candidate pipeline for our upcoming opportunities. If an opportunity opens that matches your qualifications, we will reach out to you at that time. We are growing a world-class organization with a world-class team and appreciate your interest in CBRE.



Personal Experience/Qualifications/Skills:

• Professional Engineer
• Minimum of 10 years experience in a related environment with international experience.
• Have a positive and proactive approach to work and able to work own initiative and as part of a large account team.
• Excellent written and verbal communication skills.
• Able to prepare and present sound business cases including capital expenditure plans
• Excellent relationship building skills
• Robust, assertive and dynamic attitude towards achieving results and delivering high quality service provision.
• Ability to operate as a respected member of a small, closely knit management group
• Strong influencer, able to work as part of a team, respectful of other members’ contributions whilst leading & persuading to achieve results
• Strong change manager and able to lead programmes to implement technical best practice
• Ability to think strategically and put strategy into practice
• Contractually astute and able to work within the confines of contractual requirements and budgets
• PC Literate - Proficient in MS Word, Excel, Access, Project, and Visio
• Knowledge of Safety (OSHA) and Environmental (EPA) Compliance
• Must have international experience
• Requires in-depth knowledge of CMMS use and development
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Confirmed 23 hours ago. Posted 30+ days ago.

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