QVC has flagged the Director of IT Engineering, Database job as unavailable. Let’s keep looking.

Director - IT Operations and Services

QRG

Job Description Details

The Opportunity

QRG Technology is an “in-motion” organization in early stages of a multi-year transformation. As Director of Operations and Services you will be a thought-leader and change agent that will apply new levers to (a) drive down cost and risk, (b) increase service availability, performance and predictability, and (c) in general, help accelerate the pace of that transformation. 

The areas of growth include…

  • Productizing Operations Services: Empower software engineering teams to develop self-monitoring, self-healing applications with autonomy
  • Site Reliability Engineering: Adapt our operating model to include SRE concepts & principles through the full lifecycle of an application or suite of applications
  • AIOps: Leverage machine intelligence to preempt service disruptions
  • Cloud: Effectively extend/adapt our operations platform to allow us to fully exploit the power & versatility of the Cloud and related technologies (e.g, Kubernetes, PaaS)
  • Workload Optimization: Develop the operational & financial practices to optimize distribution of work across on-prem & Cloud footprints
  • In general, leading Operations through transformation from a traditional (and static) on-prem paradigm to a modern (and dynamic), multi-Cloud hybrid environment

Who We Are 

At Qurate Retail Group, we believe in a Third Way to Shop® – beyond transactional ecommerce or traditional brick-and-mortar stores – for customers who crave engaging shopping experiences. We’re a select group of like-minded businesses that provide customers with curated collections of unique products, made personal and relevant by the power of storytelling. We combine the best of retail, media, and social to curate experiences, conversations, and communities for millions of highly discerning shoppers. We bring joy, inspiration, and humanity to shopping.

Your Impact

In general, a Director in QRG Technology is…

  • A leader of multiple teams, who manages and integrates diverse disciplines, and who leads team members with diverse skill sets and/or different clients
  • A highly-visible and active leader, within their own area and across many areas outside of their own
  • A leader of leaders, with a core team comprised of Sr. Managers, Managers, Supervisors and/ or Architects
  • A thought-leader and change agent who –through industry awareness, initiative, and collaboration– lifts their team to new levels of performance & contribution
  • Accountable for the performance and results of their teams, which significantly impacts business results

What you will do

The Director of Operations and Services specifically is responsible for the people, processes and technology that control, operate, monitor, measure, troubleshoot, and maintain the stability of our production environment, both Cloud and on-premises. 

Disciplines within this global, enterprise-wide space include…

  • Data center management
  • Disaster recovery & business continuity
  • Workload automation (operations scheduling) & managed file transfer
  • Production readiness & change management
  • Configuration Management Database (CMDB) & Service Mapping
  • Monitoring, event correlation, alerting & recovery
  • 24x7 operations oversight (shift operations) & Service Desk interoperation
  • Incident & problem management
  • Reporting & analytics on production availability & performance; incident & problem trends; and compliance with operational controls
  • Ownership (and global standardization) of the platforms enabling these disciplines as well as our encompassing ITSM/ITAM & workflow platform (ServiceNow)

This work is currently divided among four (4) managers and ~45 staff distributed across five (5) markets in the US and EU. As a global, enterprise-wide team, internal customers include all business operating areas and the application and infrastructure teams which enable their work, and key partners are the leaders of each of these areas. 

The Director of Operations & Services will supply oversight across this portfolio, from strategic direction through talent development & empowerment and on to day-to-day execution. In leading a “horizontal” service function, this role will require strong collaboration, problem-solving & cross-functional leadership skills, both internally and with external vendors/partners.

What You Bring

Bachelor’s degree in relevant field.

10+ years of relevant experience.

5+ years of management experience.

#LI-TG1

About QVC, Inc

QVC, Inc., exceeds the expectations of everyone we touch by delivering the joy of discovery through the power of relationships. Every day, in nine countries, QVC engages millions of shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products, from home and fashion to beauty, electronics and jewelry. Along the way, we connect shoppers to interesting personalities, engaging stories, and award winning customer service. Based in West Chester, Pa. and founded in 1986, QVC has more than 17,000 employees and has retail operations in the U.S., Japan, Germany, United Kingdom, Italy, France, and through a joint venture in China. Worldwide, QVC engages shoppers on 14 broadcast networks reaching approximately 370 million homes, seven websites, and 220 social pages. Visit corporate.qvc.com to learn more.

QVC, Inc., is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ : QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, "Qurate Retail Group"), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce,#3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com. QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.

EEO

As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.

Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.

Read Full Description
Confirmed 30+ days ago. Posted 30+ days ago.

Discover Similar Jobs

Suggested Articles