Quality Control Tower (QCT) Executive

The Nielsen Company

Quality Control Tower (QCT) Executive - 14724

Operations - South Africa Johannesburg, Gauteng 

Role Title: Quality Control Tower Executive 


Role Purpose: 

The role is accountable for guiding field auditors for better data collection & data quality. This would involve exception handling, anticipation of the reasons for such exceptions and providing real time solutions based on intelligence.


Role Resoibsibilities: 

  • Manage Field Auditors and provide basic tech support
  • Interpret information from multiple sources – alerts, QMS, PSRO and correlate data from QCT to QMS reports
  • Use mapping functions, review alerts, chat online, review dashboards & guide teams on the  ground to improve their data collection
  • Possess strong analytical skills, be responsible for providing inputs to upgrade the system & make recommendations for better quality of alerts
  • Display a positive, can do attitude at all times & offer assistance to others on the team in a non-threatening, positive manner
  • Share learnings with the other team members during important team meetings
  • Proactively identify market / store trends
  • Ensure the number of alerts for auditors remain under the defined threshold
  • Identify training needs for continuous improvement in understanding process
  • Share important instructions and ensure compliance



  • Key interface relationships (internal and external): Internal
  • Number of employees managed: 30
  • Number of employees indirectly managed: 0  
  • Number of third party employees (contractors/outsourced) managed: 0 
  • The role is global/regional/local: Local


Role Requirements:

  • College degree
  • English is a must 
  • Effective Communication: Adopt troubleshooting approach including probing & listening; anticipating and providing solutions to auditors in field
  • Influencing & persuading: Use appropriate interpersonal styles and methods to coach and guide auditors toward better quality of data capture
  • Personal Effectiveness: Individual's maturity in relation to others and to work which enables effectiveness of the individual while dealing with pressures and difficulties of dynamic work environment
  • Practical Intelligence: Individual's work to come to an understanding of a situation, task, problem, opportunity (Street Smart)
  • Digital Acumen: Understanding of Calibration tools (Google, MS Office, Skype, Chat s/w)



About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit www.nielsen.com

Job Type: Regular 

Primary Location:  Johannesburg,Gauteng 


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Confirmed an hour ago. Posted 30+ days ago.

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