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Job Category
Customer Success
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
MuleSoft's Services is a unique team enabling digital transformation for large enterprises through depth of our knowledge, proven methodologies and solutions IP to customers in every industry. We love innovating and co-creating with our customers and hence bringing a tremendous value to the market through accelerated delivery of business outcomes.
The Account Partner (AP) is responsible for selling the full portfolio of MuleSoft professional services offerings to designated accounts. The AP must be a strategic thinker with exceptional enterprise, commercial, and cross-functional skills, demonstrate high energy, and have strong sales management experience. The AP is responsible for earning the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Salesforce investment. This individual will be expected to understand and manage our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers; this will include pipeline generation and delivering sales presentations to C-level clients. The primary measurement of success for this role will be YOY growth in overall services bookings and revenue.
This is a generalist role with a special emphasis on services sales, but you will also help plan the customer’s high-level delivery and at times architecture roadmap and delivery approach while staying on as a point of escalation and account manager during delivery. Under MuleSoft’s co-sell model, you will efficiently orchestrate large innovation program deals and deeply collaborate with our Sales and Customer Success teams.
Responsibilities:
What you’ll need to be successful:
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