Job Description
Position at Ingram Micro

Responsibilities: The Specialist is responsible for complex to advance functions of Order Management and for executing job duties with speed and accuracy in a fast-paced environment. In addition to servicing the customer, the Specialist provides assistance and support to other members of the Sales Organization and Sales Support Teams, and Management. The Specialists organizes and sets priority of their assigned order entry workload for efficient execution. When appropriate, escalates issues and orders to a senior member of the Sales Organization and/or Management. They are, as well, reliable in coaching and development of their team members. Requirements: Education: AA degree or 2 years of University education required (BA/4 year degree preferred) Experience: One or two years’ previous support/customer service experience is strongly recommended Minimum one year in any Ingram Micro process or 1 to 2 years previous sales/customer service experience is preferred Basic understanding of Ingram Micro programs and services is desirable Moderate to advanced personal computing or keyboarding Basic to moderate knowledge of Excel required Strong organizational skills and problem solving agility also required Possesses a high degree of confidence and positive attitude Effective oral and written communication skills and good command of English language and grammar necessary Communicate effectively by telephone and in group meetings and discussions. Ability to give and receive information accurately Partner effectively with assigned teams/managers

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Confirmed 6 minutes ago. Posted 30+ days ago.

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