You will lead a Tier 2 Technical Support team resolving complex customer escalations across Japan. You'll drive performance through coaching, process improvement, and cross-functional collaboration. You'll deliver exceptional customer satisfaction while building a culture of continuous learning and technical excellence. This is Tokyo Based role, and will report to Technical Support Manager in India.
Our Premier Support team resolves complex technical escalations for global customers. We collaborate across regions and functions to deliver trusted technical guidance. We exist to ensure customer success through timely, expert support.
日本の複雑な顧客エスカレーションを解決する Tier 2 テクニカルサポートチームを率いていただきます。コーチング、プロセス改善、部門横断的な協力を通じてパフォーマンスを向上させます。継続的な学習と技術的卓越性の文化を構築しながら、優れた顧客満足度を提供します。これは東京を拠点とする役割で、インドのテクニカルサポートマネージャーに報告します。
当社のプレミアサポートチームは、グローバルな顧客向けの複雑な技術的エスカレーションを解決します。地域や機能を超えて協力し、信頼できる技術的ガイダンスを提供します。タイムリーで専門的なサポートを通じて顧客の成功を確保することが私たちの存在意義です。
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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