Facilities Manager


Company Type

Position Goals & Objectives 

  • Provide support in all trades to effectively maintain buildings and continually reduce defects
  • Increase operational effectiveness & efficiency of buildings and infrastructure
  • Illustrate the WeWork core values and strive to achieve our mission
  • Assist in building the portfolio facilities team as needed
  • Directly manage portfolio facilities team
  • Maintain Portfolio's 90% SLA
  • Minimize overtime hours paid in portfolio

Duties & Responsibilities: 

  • Schedule facilities staff to achieve the most optimal labor time/cost ratio
  • Be the first point of escalation for large facility maintenance emergencies and Community Director
  • Work with service contractors & Facilities Leads to schedule as needed
  • Prioritize daily facility issues and effectively delegate responsibilities
  • Daily oversight of facilities budgets and spending
  • Oversee maintenance-related procurement requests
  • Project-manage portfolio large-scale maintenance projects
  • Directly oversee portfolio facilities personnel in triple net lease buildings
  • Execute on Global strategy set by Head of Assets management and Facilities
  • Ensuring Fire & Life Safety & New York Code compliance
  • Negotiate and maintaining facilities service contracts including but not limited to:
    • MEP
    • Elevator
    • Pest Control
    • Waste Removal
  • Develop and oversee all Preventative Maintenance Programs
  • Act as the liaison between the Community Management team and the building's Property Management team for any escalated issues
  • Manage time sheets
  • Solve escalated (level 2) maintenance requests submitted via ticketing system
  • Weekly review of the Zendesk data reports to:
    • Drive SLAs to 90%
    • Manage assignees/staff performance
    • Planning resolutions for aging tickets
    • Identify and act on Facilities' categories with recurring SLAs below 75%
  • Facilitate the purchase of emergency items
  • Meet KPI targets within the portfolio set by Global Head of Facilities & Asset management
  • Participate in building opening Hand Over and Punch List completion

Experience and Requirements: 

  • 5 plus years experience in overseeing the maintenance function for a minimum of 5 locations
  • Experience managing a team of greater than 5 employees
  • Must be able to work independently or on a team
  • 2-year technical degree or 4-year college degree preferred
  • 5 plus years of management experience in the facilities, construction or related industry
  • Strong working knowledge of commercial MEP systems, specifically HVAC, plumbing, fire and life safety systems and electrical distribution networks
  • Excellent communication, organization and written skills
  • One or more of the following certifications preferred: BOC; SMA; FM
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Confirmed 19 hours ago. Posted 30+ days ago.

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