We are seeking exceptional candidates with experience and passion to fill a Global Solution Delivery Director position in BCG’s new software product business unit. This global business unit is an integral part of BCG’s strategy to develop new digital client service offerings in order to deliver superior value and sustained impact. The unit has responsbilities for the full-life cycle of BCG proprietary data and software assets, from initial business case to roadmap delivery, launch, and ongoing support operations. All of BCG’s core product capabilities are housed within the business unit including product management, design, development, support, and data analytics experts who work in deep collaboration with BCG practice areas, clients, and consulting teams. This team of highly motivated and insightful colleagues provides an opportunity to work in an entrepreneurial, start-up environment supported by a global management consulting firm which is the world’s leading advisor on business strategy.
The Global Solution Delivery Director will be responsible for developing BCG’s client-facing service function and building out a world-class, global service delivery organization within the Software Business. S/he will provide leadership & oversight over the entire client delivery lifecycle and drive positive client outcomes. This role includes responsibilities for client success (on-boarding, delivery, adoption, advocacy, and retention) as well as commercial support (impacting renewals, up-sell, etc.) of BCG’s SaaS products. We are looking for proven performers with 10-15 years of experience setting up & managing global service teams. Experience in a SaaS and/or B2B technology environment is strongly preferred.
The Boston Consulting Group (BCG) is a global management consulting firm and the world’s leading advisor on business strategy. We partner with clients from the private, public, and not-for-profit sectors in all regions to identify their highest value opportunities, address their most critical challenges, and transform their enterprises. BCG was founded in 1963 and is a privately owned firm with more than 14,000 employees across 85 offices in 48 countries. Integrity, respect for the individual, delivering value, and making an impact on society are just some of BCG's core values. BCG's commitment to both our clients' success and our own standards is what sets BCG apart as a world-class professional services organization. Join BCG - start your career at a company that is consistently ranked as the leader in its field, and is acknowledged as one of the best places to work.
Basic Job Requirements
Education & Experience:
The Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. In addition, as a federal government contractor, BCG maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations.BCG is an E-Verify Employer. Click here for more information on E-Verify. VEVRAA Federal Contractor
United Kingdom, United States
Boston, Chicago, London
Software Product Business
Build & manage world-class, global software solutions delivery organization
Define & optimize client delivery capability
Effectively partner with & support an expanding Software Business
Global Solution Services Delivery Director